Service Coordinator (Service BDC)

Barrington, IL /
Fixed Operations – Fixed Operations /
Full-time
Motor Werks of Barrington, located in Barrington, is currently hiring a Receptionist/Switchboard Operator

The Receptionist/Switchboard Operator handles all inbound calls to the dealership.  It is imperative that each interaction follows a pre-determined path that allows the dealership to treat each client with first-class service.
 
Hours: 10:30-7PM M-THURS
Rotating Saturday hours of 7-4 with Wednesdays or Thursdays off during the week

Responsibilities

    • Essential Duties include the following. Other duties may be assigned.
    • Generates sales appointments from inbound phone and retention leads.
    • Communicates effectively in email, text and phone correspondence.
    • Maintains daily, weekly, and monthly goals corresponding to the objectives of the dealership.
    • Ensures that the phones are not left unattended at any work time.
    • Follows the detailed script and guidelines on each and every call – inbound and outbound.
    • Uses various Word-Tracks at the appropriate stages of a sales call.
    • Keeps current with inventory status.
    • Keeps current with advertising campaigns.
    • Keeps current with manufacturers’ incentives and programs.
    • Maintains a professional code of conduct at all times.
    • Maintains consistency and accuracy in CRM.
    • Performs other duties as assigned.

Qualifications

    • 1-2 years office experience
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
    • Successful completion of Background Check and Drug Test required prior to employment
Benefits
Medical, Dental & Vision Insurance
401K Plan
Paid time off
Short/Long Term Disability
Employee Assistance Program
Growth opportunities
Paid Training
Employee vehicle purchase plans
Saturday Lunches
Complimentary Starbucks Coffee and various other fountain drinks
Family owned and operated
Employee Appreciation and Engagement Events
Health and Wellness Programming
Family owned and operated
Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.