Senior Product Quality Engineer
Dongguan
Quality /
Full-time /
On-site
📱 About Us
We are Mous. People deserve tech and lifestyle products that are fit for purpose, perform as promised and allow them to be their best. So we are building the go-to brand refreshingly focused on product so people can have just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to making the best products possible. Over the past ten years we have flipped the tech accessory market on its head, raising the standards and people's expectations. We've made cases that can protect phones dropped from cranes, engineered magnetic accessory ecosystems before MagSafe even launched, partnered with Google to make super thin cases, developed impact materials and waterproof constructions to make backpacks that confidently protect laptops and we're only just getting started!
We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.
👨💻About the Role
We're excited to announce an opportunity for a Senior Product Quality Engineer to be a part of our expanding team in the China! As we grow both steadily and swiftly, we're embarking on numerous new projects. For these ventures, we require an enthusiastic individual who can:
1. Drive Early-Stage Issue Resolution: Collaborate with our China engineering and New Product Development teams to proactively identify and resolve issues at the early stages of projects.
2. Oversee Trial Production: Collect and address all issues arising during trial production, pushing suppliers to make critical improvements and confirming visual quality standards for new projects.
3. Monitor and Improve Product Quality: Track product issue ratios from Customer Service (CX) and drive continuous improvement throughout the product lifecycle.
4. Meet Expanding Resource Demands: With our growing partnerships and product lines, particularly in soft goods and electronics, there is an increasing demand for resource. This role will help alleviate the burden on our existing team, which is already stretched thin.
5. Address Experience Gaps: As our product range expands, we need expertise in areas where we currently lack experience, including colour control, fabric manufacturing and electronics.
👋About You
As a Senior Product Quality Engineer at Mous, you'll work collaboratively with our New Product Development (NPD) team, Engineering team, Quality team, and Production team. You will report directly to our Quality Manager. This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in driving our projects to successful completion with precision and efficiency.
Responsibilities:
- Set and Maintain Quality Standards: Define and uphold the quality levels for our products.
- Develop and Implement Quality Processes: Ensure that quality processes are consistent, repeatable and align with industry best practices.
- Critical Dimension Review: Translate requirements into Supplier Inspection Plans (SIPs) and ensure they are feasible for both suppliers and our Quality Control (QC) team.
- DFMEA Review: Evaluate Design Failure Mode and Effects Analysis (DFMEA) documents from a quality perspective.
- SIP Signoff: Own the SIP signoff process, ensuring compliance and feasibility.
- Visual Quality Limits: Establish and approve visual quality limit samples.
- CX Collaboration: Set up regular communication with the CX team to monitor 90-day Product Issue (PI) ratio trends and produce reports for the New Product Development (NPD) and Product Engineering (PE) departments.
Additional Responsibilities:
- Supplier Quality Management: Develop and maintain strong relationships with suppliers, ensuring they adhere to our quality standards and guidelines.
- Continuous Improvement Initiatives: Lead efforts to continually improve processes and products based on data from trial production, customer feedback, and internal reviews.
- Training and Mentorship: Provide guidance and training to junior quality team members, helping them develop the skills needed to maintain our high standards.
How will success be measured?
- Establishing and maintaining a clear set of quality standards that are recognised and adhered to across the organisation.
- Successful execution of trial productions with improved yield rates.
- Development of strong, productive relationships with key suppliers, leading to better adherence to visual quality standards.
- Effective monitoring and improvement of product issue ratios from CX feedback.
Hard Skills:
- 5+ years of quality management experience in medium and large FMCG industries.
- Minimum of 3 years’ experience in new product development quality management.
- Preferred experience in electronics and/or soft goods industries.
- Familiarity with DFMEA/PFMEA processes.
- Strong reporting and documentation skills.
- Knowledge of test plan protocols and real-life product comparison testing.
- Understanding of international testing standards (a benefit).
- Ability to interpret technical drawings.
Soft Skills:
- Fluent in English.
- Strong interpersonal and communication skills.
- Demonstrated leadership experience.
- Highly organised and process driven.
- Excellent time management skills.
- Engineering mindset with a focus on practical solutions.
🎉 About Our Offer
We work fully on-site in our custom Dongguan office so that we can retain the collaborative and vibrant Mous culture that people love. Here's some more information about working at Mous:
• Competitive Compensation: We offer a competitive starting salary that reflects your experience and the value you bring to Mous.
• Dynamic Work Culture: Mous has fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount.
• Growth and Development Opportunities: At Mous, we encourage you to dream big, work diligently, and actively make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm.
• Professional Development Perks: Professional growth is a priority at Mous. We run regular 'Mousterclasses' where teams share their expertise across the business.
• Seamless Remote Collaboration: Working with Mous means you're an integral part of the team, no matter where in the world you are. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!).
• Long-Term Benefits: Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication.
🐭 About Our Values
We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.
• Get Results
By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.
• Work Together
We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.
• Enjoy The Ride
We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!
🌈 About Our Commitment
Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.
As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.
