Infrastructure Support Engineer {Night Shift}

Gurugram, India
Engineering
Full-time

msg.ai is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and messaging. We do not sell an abstract, futuristic technology - we sell a solution that a large number of Fortune 500 companies are using today to drive engagement and sales across the entire customer journey. By leveraging deep reinforcement learning and our continuously learning neural network, our customers are able to successfully meet their objectives of generating social engagement, driving commerce and providing customer service.  We're building the future of how technology and people work together to create frictionless experiences for customers.  

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job Description:

We are looking for an Infrastructure Support Engineer to work collaboratively with software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues. This will be a night shift role.

Job Responsibilities

    • Ability to conceive and work on the lines of "Infrastructure as a Code" and "Infrastructure automation".
    • Program for the infrastructure and support systems on scale whether it is in AWS or Azure or local workstations or any combination of these.
    • Research and recommend innovative, and where possible, automated processes for Systems Administrator tasks.
    • Maintain integrity of the network, server deployment and network security.
    • Administer servers, storage devices, backup devices, VPN Gateways and wireless infrastructure.
    • Provide support for all client/server related issues.
    • Perform regularly scheduled maintenance and upgrades on all servers, network and storage systems.
    • Perform daily system and security monitoring.
    • Perform regular security screenings across various applications and overall network.

Requirements

    • Support a number of tools and services related to infrastructure operations.
    • Have end to end ownership of projects.
    • Deploy services across multiple global regions.
    • Create processes that can be leveraged to help drive efficiencies and quality.
    • Work closely with our internal customers to help alleviate their problems.
    • Drive operational excellence.
    • Experience in supporting large scale distributed systems.
    • A strong understanding of web and database technologies.
    • A strong understanding of UNIX/Linux operating systems.
    • Understanding of production monitoring and metrics.
    • Ability to communicate across technical and non-technical audiences.
    • Basic knowledge of cloud infrastructure(AWS/AZURE) would be a plus.
    • 1 to 3 years overall development/technical support experience.
    • Excellent problem solving skills.
    • Working knowledge of scripting languages (Shell, pearl, ruby, etc...) and regular expressions.
    • Experience with SQL scripts.
    • BE/BTech/MCA degree in related field

Perks:

Great network of advisors
Working on new age technology
Night allowance along with fixed salary