Junior IT Support & Help Desk Specialist
Tokyo, Japan (MJHQ)
5 - IT & Information Security – IT Services & Support Team /
Full-Time (English) /
On-site
Mujin develops "MujinController," a platform that leverages a real-time digital twin and advanced robotics to seamlessly connect industrial equipment for fully autonomous operations.
Driven by our unique approach towards Robotics Machine Intelligence (MujinMI), we offer a robust suite of perception, planning, and control algorithms, enabling autonomous robot movement and transforming automation in challenging industrial environments.
Trusted by globally recognized companies, our cutting-edge technology enhances efficiency and innovation across the supply chain. With headquarters in Japan and expanding offices in China, the US, and Europe, Mujin offers a dynamic, fast-growing environment where your work directly shapes the future of automation.
As a Junior IT Support team member, you will provide technical support to users of various technologies including desktop PCs, notebook PCs, mobile devices, network printers, and other office equipment. You will assist in IT projects, improve service quality through documentation and process improvements, and support daily IT operations.
Responsibilities
-Provide excellent customer support to employees.
-Monitor and respond quickly to incoming IT support requests.
-Maintain the helpdesk and manage the ticket backlog.
-Assist with PC hardware and software support.
-Perform PC provisioning for replacements or new users.
-Diagnose and resolve PC faults and issues (hardware and software).
-Track and manage IT-related assets and software licenses.
-Produce user documentation and guides for IT services.
-Assist with IT-related employee onboarding and offboarding processes.
Requirements
- Basic understanding of Windows OS (Windows 7, Windows 10, MacOS).
- Familiarity with Microsoft Office products and Microsoft Outlook/Exchange or O365.
- Basic knowledge of troubleshooting and problem resolution.
- Ability to learn and adapt to new technologies quickly.
- Good communication skills with colleagues and clients.
- Strong organizational skills and attention to detail.
- Willingness to ask questions and seek help when needed.
- Ability to follow instructions and procedures accurately.
Language Requirements
- Business-level English
- Business-level Japanese
Attractiveness
- As part of a diverse team, you'll be working primarily in English with talented employees from 29 different countries.
- Mujin's engineering team is structured to emphasize small teams with broad responsibilities, leaving you the ability to make decisions and implement new technologies.
Interview Process:
- HR Interview: Discussion with Human Resources.
- Hiring Manager Interview: One or two rounds with the hiring manager.
- Teammate interview: panel interview with future teammates.
Work Location
Tatsumi office: 3-8-5 Tatsumi, Koto-ku, Tokyo, 135-0053 Japan
Working Hours
8:45～17:45 (Includes 1-hour break)
Holidays
・2 full days off per a week (Saturday, Sunday)
・Holidays scheduled on the Company’s calendar
・Paid Leaves
・Congratulation/Condolence, Maternity/Childcare, Family Caregiver Leave
Expected Salary
・Flexible depending on experience and skills
Benefits
・Commuting Allowance
・Social Insurance
・No dress code (You can dress casually)
・Buffet lunch (Free) ⇒Check in Mujin blog
・Drinks and Snacks (Free) / High-end coffee machine (Free) ⇒Check in Mujin blog
・Gym facilities in the office⇒Check in Mujin blog
Location
3-8-5 Tatsumi, Koto-Ku, Tokyo 135-0053, Japan
Work Hours
8:45 - 17:45 (with a 60-minute break)
Salary
・Based on experience and skills
・Salary revision twice a year
・Additional bonuses available based on performance
Holidays
・Every Saturday and Sunday
・Annual paid leaves
・Maternity leave and Childcare leave
・Other holidays as defined by the company
Company Benefits
・Flexible dress code policy
・Commuting allowance
・Japanese Social Security (Health Insurance, Pension, Labor Insurance)
・Monthly team dinner support
Japan Relocation Support
・Visa sponsorship
・Flight ticket support
・Shipping expenses coverage up to a specified limit
・Assistance for housing
