Automotive Service BDC Representative
Barrington, IL
Motor Werks – Corporate /
Full-time /
On-site
Are you a customer-focused individual with a passion for the automotive industry? Motor Werks, a proud member of the prestigious Murgado Automotive Group, is seeking a talented Automotive Service BDC Representative to join our team in Barrington, IL.
Motor Werks is a renowned automotive dealership group representing top luxury brands. Located in Barrington, IL, our dealership offers a premium experience to our valued customers, setting the standard for excellence in the automotive industry.
Key Responsibilities:
Respond promptly to inbound service inquiries via phone, email, and online chat.
Schedule service appointments and follow up with customers to confirm appointments.
Provide exceptional customer service and address customer inquiries and concerns.
Maintain accurate customer records and update information in the dealership's CRM system.
Coordinate with service advisors and technicians to ensure timely completion of service appointments.
Assist with outbound calls to schedule service reminders and follow-up appointments.
Qualifications:
Previous experience in a customer service or call center role preferred.
Strong communication skills, both verbal and written.
Excellent interpersonal skills and ability to build rapport with customers.
Detail-oriented with strong organizational and multitasking abilities.
Proficiency in computer applications and CRM systems.
Automotive industry experience or knowledge is a plus.
Bilingual (English/Spanish) skills are a plus.
Why Join Us:
Competitive compensation package with performance-based incentives.
Comprehensive benefits package, including health insurance and retirement plans.
Ongoing training and development opportunities to enhance your skills.
Supportive work environment with opportunities for growth and advancement.
Opportunity to work with a dynamic team and represent top luxury automotive brands.
If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Join us at Motor Werks and take your career to the next level. Apply today
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
