Lead Technical Account Manager

Bologna, Italy /
Business Development /
Full-time, permanent (tempo indeterminato)
ABOUT US:

Musixmatch is the leading Music Metadata company featuring the world’s largest Lyrics catalog and +70 mln users as contributors. Musixmatch is the preferred partner of companies like Apple, Amazon, Facebook, Google, Saavn, MTV, Shazam, Vevo and has partnership with +4,000 indie music publishers and top music publishers like Sony/ATV, EMI Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights and Harry Fox Agency.

IMPORTANT NOTICE

Due to the COVID-19 outbreak we have put this position on hold, however we are still super happy to receive your application for us to review and when the position is active again, we will reach out to you should your candidacy match our needs.

Keep safe and healthy!!

POSITION OVERVIEW

We are looking for an incredible technical account manager to join our Biz Dev & Sales Team. The successful applicant will be fluent in the language of content operations, and have experience working with digital content to diagnose and resolve technical delivery problems.

This individual will evangelize Musixmatch’s services for our client to adopt, and must be as comfortable presenting to a room as conducting conference calls. The individual will also be expected to drive cross-functional projects with minimal assistance. The role requires strong relationship-building skills, a self-starter attitude and a bias towards innovation.

RESPONSIBILITIES

Provide the highest-level technical support to Musixmatch’s B2B Clients. Engage content providers and clients to identify issues and drive improvement to their processes.

Collaborate with multiple teams to drive improvement to Musixmatch’s content delivery tools and processes. Contribute to functional specifications, product roadmaps and tool enhancements to facilitate and improve content acquisition workflow.

Work with reporting and operations teams on measurement and feedback to providers management. Create and distribute analysis on process and trends to management.

REQUIREMENTS

Strong attention to detail
Organized under pressure
Experience working with Media Companies, telco publishers or music platforms to resolve content delivery or transactional issues.
Experience analyzing datasets to improve internal and 3rd party processes.
Familiarity working with API, Json
Clear communicator - Written and verbal.
Excellent presentation skills.
Multiple languages are a plus
Bachelor's Degree preferred
3 to 5 years experience in the entertainment industry and/or operations environment.
WHAT WE LOOK FOR:

We are a bunch of creatives who care about our work and what we do, who believe in participation and collaboration as key to getting things done well, and we are looking for talents who are eager to learn in a fast-paced environment. Talents who have an international outlook on life, who are tech-savvy, and who love taking on new challenges.

**Due to the amount of CVs that we receive, unfortunately it is impossible to answer to every applicant, thus if you have not received a response from us, please be patient. We do assure you that we will contact you should you be selected to move forward in the recruitment process. We would therefore like to thank all applicants for their interest and time.**