Lead Technical Account Manager

Bologna, Italy /
Business Development /
Full-time, permanent (tempo indeterminato)
ABOUT MUSIXMATCH:

Musixmatch is the leading music metadata company, featuring the world’s largest lyrics catalog and +70M users as contributors. Musixmatch is a partner of companies like Spotify, Apple, Amazon, Facebook, Google, MTV, Shazam, Vevo and has a partnership with +4,000 indie music publishers and top music publishers like Sony/ATV, EMI Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and Harry Fox Agency.

We are a bunch of creatives who care about our work and what we do.  We believe that participation and collaboration are key to getting things done well.  We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.

Are you interested in a career as a Lead Technical Account Manager at Musixmatch?
Currently we do not have an open position, however if you believe you have what it takes to form part of Musixmatch for future opportunities in Lead Technical Account Management, apply here and we will consider your spontaneous application.

POSITION:

We are looking for an incredible technical account manager to join our Business Development & Sales Team. The applicant needs to be fluent in the language of content operations, and have experience working with digital content to diagnose and resolve technical delivery problems.

This individual will evangelize Musixmatch’s services for our client to adopt, and must be as comfortable presenting to a room and conducting conference calls. The individual will also be expected to drive cross-functional projects with minimal assistance. The role requires strong relationship-building skills, a self-starter attitude and a bias towards innovation.

RESPONSIBILITIES:

Provide the highest-level technical support to Musixmatch’s B2B Clients. Engage content providers and clients to identify issues and drive improvement to their processes.

Collaborate with multiple teams to drive improvement in Musixmatch’s content delivery tools and processes. Contribute to functional specifications, product roadmaps and tool enhancements to facilitate and improve content acquisition workflow.

Work with the reporting and operations teams on measurement and feedback to providers management. Create and distribute analysis on processes and trends in management.

SKILLS & REQUIREMENTS:

Strong attention to detail
Organized under pressure
Experience working with Media Companies, telco publishers or music platforms to resolve content delivery or transactional issues.
Experience analyzing datasets to improve internal and 3rd party processes.
Familiarity working with API, and Json
Clear communicator - Written and verbal.
Excellent presentation skills.
Fluent in English
Multiple languages are preferred
Bachelor's Degree preferred
3 to 5 years experience in the entertainment industry and/or operations environment.
WHAT WE OFFER:

- Remote working, flexible schedule
- Generous training budget 
- Top class tech and equipment
- Company-wide retreat once per year
- Welfare plan

COVID-19 DISCLAIMER:

Musixmatch is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Any new or current team members will be temporarily working remotely until it is safe to return to the office.

**Due to the amount of CVs that we receive, unfortunately, it is impossible to answer every applicant, thus if you have not received a response from us, please be patient. We do assure you that we will contact you should you be selected to move forward in the recruitment process. We would therefore like to thank all applicants for their interest and time.**