Lead Technical Account Manager

Bologna, Italy /
Business Development /
Full-time, permanent (tempo indeterminato)
ABOUT US:

Musixmatch is the World’s Leading Music Data Company. Our mission is to provide data, tools and services that allows the experience of music to be enriched across the whole world.
Checkout the Musixmatch toolkit

Are you interested in a career as a Lead Technical Account Manager at Musixmatch?
Currently we do not have an open position, however if you believe you have what it takes to form part of Musixmatch for future opportunities in Lead Technical Account Management, apply here and we will consider your spontaneous application.

POSITION OVERVIEW

We are looking for an incredible technical account manager to join our Biz Dev & Sales Team. The successful applicant will be fluent in the language of content operations, and have experience working with digital content to diagnose and resolve technical delivery problems.

This individual will evangelize Musixmatch’s services for our client to adopt, and must be as comfortable presenting to a room as conducting conference calls. The individual will also be expected to drive cross-functional projects with minimal assistance. The role requires strong relationship-building skills, a self-starter attitude and a bias towards innovation.

RESPONSIBILITIES

Provide the highest-level technical support to Musixmatch’s B2B Clients. Engage content providers and clients to identify issues and drive improvement to their processes.

Collaborate with multiple teams to drive improvement to Musixmatch’s content delivery tools and processes. Contribute to functional specifications, product roadmaps and tool enhancements to facilitate and improve content acquisition workflow.

Work with reporting and operations teams on measurement and feedback to providers management. Create and distribute analysis on process and trends to management.

REQUIREMENTS

Strong attention to detail
Organized under pressure
Experience working with Media Companies, telco publishers or music platforms to resolve content delivery or transactional issues.
Experience analyzing datasets to improve internal and 3rd party processes.
Familiarity working with API, Json
Clear communicator - Written and verbal.
Excellent presentation skills.
Multiple languages are a plus
Bachelor's Degree preferred
3 to 5 years experience in the entertainment industry and/or operations environment.
WHAT WE LOOK FOR:

We are a bunch of creatives who care about our work and what we do.  We believe that participation and collaboration are key to getting things done well.  We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.

**Due to the amount of CVs that we receive, unfortunately it is impossible to answer to every applicant, thus if you have not received a response from us, please be patient. We do assure you that we will contact you should you be selected to move forward in the recruitment process. We would therefore like to thank all applicants for their interest and time.**