Senior Services Consultant
Melbourne, Australia
Customer Success, Services & Support – Consulting Services /
Permanent /
Hybrid
Hi! And thanks for stopping by!
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About the role
In this role, you'll join a successful team to provide quality consulting, implementation and training services on MYOB applications and excellent customer service to our Enterprise clients. Reporting to the Service Delivery Manager, you'll provide experienced advice, seek out opportunities and identify risks whilst driving success and high adoption of MYOB platforms.
Responsibilities
- Efficient implementation of products and services in accordance with the defined MYOB processes
- Training on our MYOB platform solutions and the ability to facilitate organisational change activities and review
- Assessing, scoping and prioritising the time and resources needed to deliver a service as required
- Drive customer success and adoption of our platforms, implementing application and add-ons & extensions within MYOB products and associated integrations with 3rd party products
- The Consulting Services team can offer an opportunity to stay in a channel you know plus offer significant career development opportunities. MYOB is growing in the Enterprise market and you'll play a critical role in how we set up our customers for success.
What skills you will need
- Several years experience as an Implementation Consultant, Business Consultant or Services Consultant with an ERP product and a good handle on the tools
- Good application knowledge, domain knowledge and would typically do the build/configuration of the solution
- Strong Financial knowledge and experience is essential
- Validated experience in a direct client contact role and ability of handling stakeholders on all levels
- Exceptional presentation and interpersonal skills, excellent verbal and written communication and social skills
- You will be required to support several projects at any one time
- Functional knowledge of MYOB Advanced product suite or a similar product is highly regarded
- Our customers are based across AU and NZ, so travel to support the customer when required is a must
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!
