Business Analyst - Customer

Melbourne, Australia
Technology – Software Development /
Permanent /
Hybrid
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 

About the Team
Our Tech team are true heroes. They’ve taken our legacy success and transformed it into an extraordinary SaaS platform to support SME and Enterprise businesses in ways they never knew they needed. By joining the Tech team, you’ll be an integral part of building our all-in-one business management platform.

The Role

As a Business Analyst, you’ll join a passionate and collaborative development team, working on a fresh new superannuation experience for small business users of MYOB Business and Account Right Live (ARL).
With an agile attitude, you’ll help craft the future of our superannuation products, ensuring we deliver meaningful solutions that make a real difference to businesses across Australia and New Zealand.

What You’ll Bring
You’re a curious problem - solver who thrives in a collaborative environment and is eager to dig deep into complex challenges. You bring strong business analysis expertise, an agile mindset, and a passion for delivering impactful solutions.
- Experienced in Agile methodologies and a champion of continuous improvement.
- Skilled in eliciting business requirements, defining current vs. future states, creating user stories, functional specifications, and training materials.
- Able to build positive relationships, foster collaboration, and clearly present information through visual tools and storytelling.
- Comfortable working in a sophisticated technical environment, quickly picking up domain knowledge, and interpreting architectural diagrams.
- A natural facilitator who can lead discussions, workshops, and drive alignment across teams.
- You go beyond gathering requirements, seeking to understand the core problem and deliver the right solution.
Our Culture & Benefits 
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  
🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!