Credit Controller - 6 Month Contract
Christchurch, New Zealand
Group Services – Finance /
Fixed Term /
Hybrid
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the Team
Overflowing with expertise, Group Services keeps MYOB highly tuned and up and running. Made up of several specialised teams including commercial, finance, legal and risk, these are the professionals who drive our business performance, while always ensuring we’ve dotted our I's and crossed our T's!
The Opportunity
You’ll be part of the Credit Control team that monitors and controls accounts in accordance with our contracts’ terms and conditions. We know that our customers are busy running their business and sometimes need a gentle reminder. We work with a huge variety of people, making each day interesting, challenging, fun and exciting. The team has a huge amount of experience and are keen to share knowledge to drive the success of the group.
Critical to the success of the team is the timely and effective communication on the phone and via email, striking the balance of providing a great service and recovering outstanding funds.
The Role
- Maintaining aged debt at agreed levels.
- Make proactive outbound phone calls to customers that are in arrears
- Respond to complex external and internal client correspondence and maintain excellent working relationships with clients and sales teams.
- Administration of liquidation paperwork.
- Ensure that the telephone service standard is met i.e.: logged into the phones 80% of their time to take inbound calls and answering group chat messages.
- Undertake the processing duties necessary to ensure administrative processes are completed in an accurate and timely manner.
- Identify barriers to customer service – investigate root causes to problems, make recommendations to improve current processes.
- Handle enquiries via the ZenDesk queue primarily, actioning client tickets, and fielding any unrelated queries to the relevant department
- Contribute to the achievement of team targets related to outstanding invoices
- Ensure that customer queries are dealt with promptly and resolved to the client’s satisfaction. Lodging sales force cases when required on varying requisitions. Assisting in Dispute resolution by acting as the intermediary between the business and clients via e-mail and outbound calls.
- Working on different CRM’s with the collection process.
What You'll Bring
- Previous account/credit administration experience
- Previous experience in the use and application of CRM systems
- Accurate data entry and attention to detail
- Strong customer centric approach
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
