Clinic Director - Mississauga (Opening Summer 2023)
Mississauga, Ontario /
Clinical /
Contractor
/ On-site
The Clinic Director (CD) is responsible for leading and managing a team which delivers on our brand promise of making movement health a daily habit. By delivering on our core values, a successful CD ensures clinical and operational standards are met to facilitate an exceptional client experience, meet revenue and budgeting targets, and support their team’s development and talent acquisition.
Who We Are:
Myodetox was started in 2015 - a clinic with a team of Physiotherapists, Registered Massage Therapists and Chiropractors on a mission to change the way people take care of their bodies. We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care.
Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies. Our therapists provide treatment using their unique skill sets and educate clients on what it takes to minimize re-injury and become more resilient #futureproofyourbody.
Myodetox has 13 locations across the US and Canada and is leading today's conversation on why taking care of your body is essential to your daily life.
Role Overview:
The Clinic Director (CD) is responsible for leading and managing a team which delivers on our brand promise of making movement health a daily habit. By delivering on our core values, a successful CD ensures clinical and operational standards are met to facilitate an exceptional client experience, meet revenue and budgeting targets, and support their team’s development and talent acquisition.
This position oversees an Operations Lead (OL), a Lead Therapist (LT) and a team of clinicians and reports to the Regional Director, Clinical Development (RD). The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.
In addition to the training and mentorship we are committed to offering our team members, we are proud to share the following benefits and perks, specific to this role. Make sure to chat with our Hiring Manager during your recruitment process.
*Competitive fee split + role stipend
*Annual $500 Continuing Education Reimbursement
*FCAMPT Mentorship
*Complimentary paid staff treatment sessions
*Community discounts & partnerships to top tier brands
*Subsidized mental health support through Inkblot platform
Core Values We Live By:
Care Deeply (Passion)
Protect The Asset (Sustainability)
Do Less, Well (Focus)
Never Stop Learning (Curiosity)
Stay True (Authenticity)
What You'll Do:
- Lead and manage a team of clinicians to ensure best-in-class high quality care
- Responsible for exceeding revenue targets set in collaboration with Regional Director, Clinical Development
- Coach individual therapists on strategies and tactics to grow their caseload through 1:1 mentorship and annual performance evaluations
- Engage with local referral sources to support the development of your team’s caseload
- Oversee the Lead Therapist to facilitate ongoing clinical development opportunities
- Oversee the Operations Lead to ensure clinic operations are running smoothly
- Engage with students and network with colleagues outside the company to support ongoing recruitment efforts
- Lead monthly clinic recharges to facilitate effective communication, transparency, and culture at clinic
- Collaborate with People & Talent team to ensure recruitment needs and targets are met
- Maintain full caseload with at least 3-4 days / week of treatment
Measures of Success:
- By delivering on our mission and core values, you exhibit the ability to meet or exceed revenue targets set with your RD
- Client feedback on quality of clinic experience through online reviews and feedback from Front of House
- Therapist feedback on workplace environment and level of support and mentorship
- Ability to hire in-line with expectations set together with RD
- New therapists on your team can build and maintain a stable caseload (50%+ utilization) within 3 months of onboarding
- Clinic utilization exceeds 70% in the first 6-12 months and consistently meeting or exceeding 80% following ramp period
- Minimal therapist turnover (<10-15% per year)
- Average team compensation below budget set by RD (as measured by % of sales)
- Work treatment shifts in-line with expectations set by RD and maintain 80%+ utilized schedule
- Delivery to RD on a quarterly basis of an action plan to meet clinic growth and therapist development objectives
- Feedback from fellow Clinic Directors, direct reports, RD and Director, Operations that you demonstrate competencies of a team player, coach and model a growth mindset
Who We're Looking For:
- Certifications: Licensed Physiotherapist/Chiropractor/Registered Massage Therapist in good standing with respective regulatory body.
- Experience: minimum 4 yrs in private practice
- Clinical Competency: demonstrates commitment to exceptional client care by successfully managing themselves and team’s caseload
- Alignment with Myodetox Core Values: demonstrates desire to “Never Stop Learning” by taking development courses, involvement in community initiatives, and belief in the Futureproof mindset
- Leader of self & others: experience leading and mentoring students and/or colleagues in a clinic or non-clinic setting
- Leadership Mindset: motivated by exceptional client service, driven by passion, welcomes feedback/growth mindset, empathetic, servant leadership, derives satisfaction from the success of others
- Business Acumen: demonstrates basic understanding of clinic and company economics
- Excellent Communicator: ability to run effective group and 1:1 meetings, ability to give and receive feedback in a non-judgmental, productive way
- Prioritization: effectively develops appropriate time management structures for both themselves and their team
- Outcome Focused: proactively thinks beyond the user manual; comes up with solutions, not problems
- Operational Acumen: understand the importance that KPIs play in the delivery of our mission and core values and in turn define clinician and clinic success
COVID-19 Statement:
Myodetox has a COVID-19 vaccination policy to safeguard the health and well-being of our team members and clients globally. All staff across the U.S. and Canada are required to provide proof of vaccination, unless the individual has a Myodetox-approved reasonable accommodation or as otherwise required by law.
