General Manager
Geneva, IL
Operations /
Full-time /
On-site
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
We are seeking a General Manager of our Geneva, IL fulfillment center. This position will report to the Senior Director, Fulfillment.
What You'll Do:
- Manage full fulfillment process, including order generation, production, pick/pack, shipping/receiving and inventory management
- Day to day ownership of FC performance and outcomes based on goals as set by Directors of Fulfillment; identify areas for improvement
- Mentor and provide direction to Supervisor, and in turn Leads and Associates
- Be responsible for appropriate and successful implementation of projects and policies established by FC leadership
- Take suggestions of workers into account in all decision-making
- Recommend FC org needs, working with Director and People Generalist for recruiting and retention of key employees in FC; work with Supervisor to eliminate single points of failure across team
- Own FC safety and security- set programs in compliance with company-wide policies and FC specific needs and be constantly vigilant in identifying and addressing potential risks
- Own action-plans on any product recalls or quarantines to ensure no quarantined product is accidentally shipped
- Own safety procedures including fire safety, weather safety, and any unforeseen circumstances
- Manage any safety and security incidents for Ollie associates and policies
- Set labor budgets and overall planning to facilitate; work with Supervisor to implement and track progress vs. goals
- Establish relationships with local temp agencies, approve conversions from temp to employees based on Supervisor recommendations
- Address any personnel or workers comp issues, in conjunction with HR
- Work with FC LT and corporate functions to rollout new products and processes
- Develop sanitation and cleaning programs to ensure compliance with Covid protocol
- Oversee and lead building related projects (e.g., racking or freezer builds, offsite storage rollout, new packaging planning, Covid protocol)
- Comply to regulatory (local/ state / federal) Authorities
Who You Are:
- You have a 4 year degree or equivalent work experience
- You have PNL experience
- You have excellent Communication Skills - Written and verbal
- You have multi-Site Management Experience
- You have excellent negotiation Skills
- You've demonstrated success in leading teams
- You possess strong collaboration with peers and departments
- You're proficient with Microsoft Office
- Bonus points if you're bilingual in Spanish
Physical Requirements:
- Ability to be on feet / walk the warehouse on a consistent basis
- Able to physically demonstrate how to carry out tasks such as box making, packing, picking, etc
- Capable of using a computer and staring at a screen up to 12 hours daily
- Must be able to travel to other locations as needed
What You'll Get:
- Competitive salary and a stake in the company
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you're encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Free Ollie subscription
- Inspiring pack members!
What We Value:
Keeping Dogs At The Heart
Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.
Being Courageous And Kind
We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.
Setting New Standards
We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.
Making Ollie The Best Chapter
We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.
If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.
