Solutions Lead

Remote /
Business /
Full Time (Remote option; working on Pacific time zones)
Summary

At Myst AI, we’re building a machine learning platform that enables data scientists to create highly accurate time series forecasts at massive scale. Our vision is to create a world in which demand and supply are in continuous balance, so resources are used efficiently and sustainably for a better planet. Our current focus is to help energy companies better predict the future – to increase renewable energy adoption and reduce carbon emissions. There is an enormous addressable market (>$100B) for this platform, with an opportunity to drive significant impact in a variety of industries.

Who are we looking for?

As our Solutions Lead, your goal is for customers to successfully solve their problems by using our products. You will design and manage new integrations, troubleshoot ongoing issues, and deeply understand our customer's motivations, data, and existing solutions. This role is central to the success of our company: with your help, customers onboard and integrate smoothly and are able to solve their most pressing forecasting challenges, which leads to more balanced grids and more profitable renewables. 

This role is highly cross-functional and impactful. We’re looking for someone who can move fluidly between project management, issue triaging, creative data exploration and storytelling, and process optimization. We are looking for the rare type of person who is technically inclined and loves to work with a team and customers to solve problems. 

You will be our first customer-facing technical role, creating the opportunity for you to onboard and mentor future hires. This is your chance to lay the foundation of a Solutions organization!

What might you work on?

    • Develop a deep understanding of our customers’ challenges and how the Myst Platform can help solve those
    • Design integration architectures with new customers in partnership with our data science and engineering teams
    • Manage integration processes, ensuring timely delivery and clear communication to clients about timelines and progress  
    • Serve as the point of contact for all ongoing customer issues, working with our data science and engineering teams to triage and solve problems where necessary 
    • Review our forecast performance regularly, packaging insights into quarterly presentations for customers
    • Identify and implement improvements to our integration and onboarding processes, creating a better customer experience and further leveraging our technical teams
    • Represent the voice of the customer internally, including reporting customer challenges to leadership and working with our product team to devise solutions for recurring issues
    • Help to design and build our growing Solutions team, scoping future roles, recruiting great candidates, and providing onboarding and mentorship to a growing team

What do you need to be successful?

    • 3–5 years of client-facing experience, working on technical problems, e.g. in other fast-growing startups or management consulting  
    • Strong problem-solving skills, proven ability to handle ambiguous problems and find a solution
    • A desire and ability to learn new things quickly, including technical concepts, such as the fundamentals of machine learning and data integration patterns
    • Organized and process-focused, with the ability to set up clear project schedules, keep all stakeholders informed, and identify and implement process improvements
    • High influence and empathy, able to “herd cats” across organizational boundaries 
    • (Optional: Comfort with data analysis in python, including libraries like pandas and plotly)
    • (Optional: Prior experience in electricity markets) 
    • Interested in Myst – our technical vision and/or focus on sustainability!
How we show up

We care about Quality: We pride ourselves on our attention to detail and continuous improvement in our journey to long-term success. 
We believe in Diligence: We move slow to go fast because our forecasts are critical for our clients. We monitor performance and build reliable systems that clients can depend on.
We are Resourceful: We believe in being owners of our work. When challenges arise, we find a path forward.
We seek to Understand: We are intensely curious and welcome honest feedback, which creates an open and collaborative culture of growth.


About Myst

Myst AI is a Series A company funded by top VCs, including Google. We passionately believe that some of humanity’s biggest problems such as climate change and food waste can be solved, in part, through better forecasting. We currently work with many of the world’s leading energy companies, often helping them save millions of dollars a year while reducing their carbon footprint. 

We believe in building a diverse, equitable, and inclusive team; and we’re committed to creating a culture in which people can bring their whole self to work. Some of the best people we’ve worked with did not follow conventional paths. If you think you’re a good fit, even if you don’t meet the exact qualifications, please contact us – we’d love to hear from you!

Myst offers a competitive salary, stock options, health benefits, 401k matching, and other great perks to full-time employees.