Regional Operations Manager
Taipei City, Taiwan
Operations – Operations /
Full-time /
On-site
Overview
Our client is a leading travel service provider - a company with over 50 years of experience in delivering travel products globally, with their APAC headquarters in Hong Kong. They are seeking a Regional Operations Manager to be based in Taipei.
What You Will Do
- Oversee and coordinate tour operations across global destinations, ensuring exceptional service delivery aligned with client requirements
- Direct operations team to implement established protocols while fostering effective collaboration with Country Managers, Sales teams, and Network Offices
- Provide strategic leadership to the operations executive team, focusing on professional development and team growth
- Maintain high standards of operational excellence and team productivity
- Collaborate strategically with Head of Operations to optimize resource allocation and operational efficiency
- Develop and implement strategic solutions for management, ensuring operational capacity scales effectively with business growth
- Demonstrate exceptional interpersonal skills and leadership capabilities to foster team cohesion and positive workplace culture
- Oversee adherence to cancellation policies and cost management protocols while ensuring compliance with standard operating procedures
- Manage operational systems and conduct data analysis to drive performance improvements
- Execute additional responsibilities as assigned, with particular emphasis on efficient communication and resolution of client concerns
What You Will Need
- Bachelor's degree or diploma, fluent in English
- Minimum 10 years of working experience, including 5+ years in a management capacity
- Experience in Tourism / Travel / Supply Chain / Logistic industries or positions
- Demonstrated ability to work autonomously while maintaining strong team collaboration
- Superior organizational capabilities with proven problem-solving expertise
- Demonstrated resilience and capacity to excel in high-pressure environment
