Customer Service Officer

Hong Kong
Commercial – Customer Success / Customer Service /
Full-time
/ On-site
Overview

A reputable player in the insurance industry, is now seeking individuals who are enthusiastic about building their careers in customer service roles. Successful candidates will work alongside a team of experienced professionals and receive promising career growth opportunities, as well as extensive training to help them succeed in their careers.

What You Will Do

    • Responding to customer inquiries and resolving issues promptly and professionally
    • Assisting customers with service information and general inquiries
    • Handling customer complaints and finding appropriate solutions
    • Maintaining accurate records of customer interactions and transactions
    • Collaborating with other teams to ensure customer satisfaction and timely resolution of issues

What You Will Need

    • Fresh graduates are welcome to apply
    • Excellent communication and interpersonal skills
    • Strong problem-solving abilities and attention to detail
    • Ability to multitask and prioritize tasks effectively
    • Previous experience in customer service or a similar role is preferred
    • Proficiency in using customer service software and systems