ERP Application Support Specialist
Kuala Lumper
Engineering – Infrastructure / IT Security /
Full-time /
On-site
Our client, a leading multinational organization with a global footprint in over 90 countries is currently seeking a ERP Application Support Specialist to join their regional IT support team.
This is a critical position focused on supporting the company’s global InforLN ERP systems. You will be the go-to person for both technical and functional support, working alongside a global team of IT professionals.
Key Requirements (Non-Negotiable)
- Fluent Mandarin (spoken & written) — essential for cross-border support and communication.
- Hands-on experience with InforLN ERP — must have used it in a support or technical capacity.
What you will do:
- Provide L1/L2 support for enterprise applications, especially InforLN ERP, to global internal users.
- Manage support tickets, troubleshoot issues, and provide timely resolutions via email, phone, or ticketing systems.
- Create and manage user roles and accounts in accordance with compliance and governance policies.
- Document troubleshooting steps, support workflows, and solutions for global knowledge sharing.
- Monitor application performance and proactively identify risks or inefficiencies.
- Collaborate with developers, solution analysts, and infrastructure teams on escalations and enhancements.
- Participate in regression testing, system updates, and user acceptance testing (UAT).
- Support continuous improvement initiatives, automation, and system optimization efforts.
What you will need:
- 3+ years of experience in application or ERP support, ideally in a multinational or shared services environment.
- InforLN ERP knowledge is a must (functional or technical).
- Fluent in Mandarin and English (other Asian languages are a plus).
- Familiar with ITIL processes and incident management best practices.
- Strong communication and stakeholder engagement skills.
- Detail-oriented with strong analytical thinking and a proactive attitude.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Nice-to-haves:
- Exposure to other ERP systems or enterprise IT tools.
- ITIL or other relevant certifications.
- Experience supporting large-scale ERP implementations or upgrades.
