IT Support Analyst

Hong Kong
Engineering – Infrastructure / IT Security /
Full-time /

Our client is a leading 3PL management company that manages diverse fleet vessels, providing industry leading maritime services and logistics of dry bulk raw materials. They have a global presence with 27 offices spread across 12 countries.

To cope with their business expansion, they are now looking for a IT Support Analyst to join their digital team, being the key point of contact for end users, managing incidents and requests through to completion.

What You Will Do:

    • Handle incidents, service requests, and identify trends to ensure smooth operations and customer satisfaction
    • Take ownership of incidents and service requests, ensuring timely completion within the SLA to meet the expectations of our stakeholders
    • Proactively identify recurring issues and contribute to their prevention, enhancing customer service and internal operations for a seamless experience
    • Manage vendors including obtaining quotations and overseeing the process from procurement to disposal, ensuring proper utilization and minimizing waste for optimal value and cost-effectiveness
    • Continuously develop knowledge and skills and stay up-to-date with the latest industry trends; foster teamwork and knowledge sharing among team colleagues
    • Provide comprehensive support for IT infrastructure and systems, ensuring smooth functioning and resolving issues promptly to minimize downtime

What You Will Need:

    • Proficient in providing support for Desktop/Laptop and Operating Systems (Windows/Mac OS)
    • Strong communication skills in written and spoken English
    • Knowledge of Microsoft Office 365 Suite, especially Administration, Teams, Outlook, and SharePoint
    • Hands-on experience with Meraki/Cisco or other next-gen firewalls is preferred
    • Experience in providing support for Audio-Video/Video Conferencing systems