Implementation Project Manager
New York, NY
Implementation /
Full-Time /
Hybrid
About Narmi:
Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
About the Implementations team:
Narmi’s Implementation Team supports our customers with a best-in-class onboarding experience to the Narmi platform including, but not limited to, end-to-end project management & training on platform usage. We are seeking a dynamic and motivated Project Manager to join our team and play a crucial role in our continued success.
What you'll do
- See Narmi projects to completion on time, within scope and with high customer satisfaction scores
- Develop and create project plans to help manage key deliverables, reporting on issues, project risks and project status
- Act as a subject matter expert for the products that are being implemented
- Coordinate cross-functional, cross-departmental and cross-company teams that are responsible for all aspects of a project, and lead execution from initiation to closure
- Participate in verification testing of client workflows with the customer
- Provide hands-on training to customers for installation and operation of Narmi products
- Understand financial institution staff and end user needs and offer best-in-class guidance and support to maximize their user experience and platform features and benefits
- Contribute to building processes and iterative documentation related to implementations
- Ability to travel onsite for go-live support as needed
What you'll bring
- 5+ years SaaS-based technology company in project management working on complex implementations; fintech experience preferred
- Experience managing customer expectations, delivering customer-ready communications and conducting meetings or presentations
- Experience installing online and mobile banking products and integrating into different core providers & third-party vendors is preferred
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to maintain consistent thoroughness and accuracy when tackling tasks
- Demonstrated excellent written and verbal communications skills
- Strong interpersonal skills
- B.A. or B.S. degree
- PMP Certification is preferred
The expected annual base salary for this role is $110,000 - $130,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com
