Member Sales and Service Specialist
Upper Marlboro, MD
Branch Operations – Branch Operations Control /
Full-Time - Remote-hybrid /
Hybrid
NASA Federal Credit Union is in search of a Member Sales and Service Specialist (MSSS) to maximize lending and sales opportunities with members who apply for credit. The MSSS will develop and maintain a thorough knowledge of new account and lending processes, from application thru closing, and works hard to ensure funding rates are maximized. This position will also demonstrate proficiency with sales and loan interviewing techniques.
Job Duties and Responsibilities
- Seeks to take full advantage of lending and sales opportunities with members who apply for credit.
- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Develops and maintains a thorough knowledge of the Credit Union’s policies and procedures for Consumer Lending and New Account Origination.
- Assists members in completing loan applications over the phone, video conference and/or electronically.
- Ensures accuracy and timeliness in all loan related member communications.
- Ensures accuracy, timeliness, and completeness of data input for the speedy processing and funding of loans.
- Maintains a high level of understanding on consumer products and features to identify, review, and promote appropriate products to members.
- Interviews consumer loan applicants and provides information on consumer loan products that best meet the member’s needs. Requests, reviews, and delivers all appropriate documentation to the loan underwriter.
- Actively looks for opportunities to increase loan volume as well as new accounts and ancillary products and services. Identifies cross-sell opportunities through meaningful conversations and analysis of credit bureau reports.
- Possesses effective working knowledge of the Credit Union’s core processing system, new account and loan origination system and CRM program.
- Opens accounts, submits loan applications, and disburses loans.
- Advises members regarding available insurance protection (life, disability, gap, etc.).
- Assists Loan Underwriters in facilitating loan closings (coordinate tracking of documents and/or information).
- Identifies and solves problems, analyzes, and interprets data, credit reports, and member authentication reports.
- Processes a variety of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, check orders, and issues cashier’s checks and share certificates. May also process daily department mail.
- Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established production metrics. Actively strives to achieve any assigned goals for loans, deposits, and services.
- Utilizes keyboard, ten-key, and computer navigation skills to access multiple systems at the same time while typing and conversing with a member.
- Assists with the maintenance of department procedures and/or documents. Monitors and updates department metrics and critical measures.
- Performs Account Quality Control.
Qualifications
- A minimum of two years of Credit Union/Bank and/or Call Center experience (preferably financial institution) performing the majority of duties listed in the MSSS job description. Experience with direct consumer outbound sales may be substituted for financial experience. College degree and/or certification in financial counseling a plus.
$15 - $15 an hour
$15 per hour plus commissions
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits (Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Voluntary Long-term Care Insurance+
Remote or Remote / Hybrid work options based on position
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional fee to add family members)+*
Pet Health Insurance
Employee Discount Program
Remote or Remote / Hybrid work options based on position
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Posted 10/23/24
