Call Center Mail Payment Processor

Upper Marlboro, MD
Branch Operations – Call Center /
Full-time /
NASA FCU is on a mission to find an exceptional Call Center Mail Payment Processor who is passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland. This position is 100% in office. In this role you will be responsible for basic mail payment transactions and will receive training on payment processing, document retrieval, fraud detection, check holds, account ownership, basic product and service training and day-end balancing. Previous banking experience or retail with cash handling is preferred. Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services! 


    • Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
    • Processes transfers from savings to checking and vice versa
    • Receives, sorts, and posts checks for deposit to savings/checking accounts
    • Receives, sorts, and posts loan payments
    • Applies appropriate check holds
    • Contacts members to verify instructions when needed
    • Disburses withdrawals by check from member accounts
    • Receives and processes member information update forms
    • Responsible for jobs assigned by the direct supervisors for day-end balancing
    • Picks up and drops off mail and specialty work in designated areas daily
    • May cross-train on the Call Center Member Service Associate I position and perform basic job duties

Education and/or Experience:

    • Some experience processing payments or bank/credit union teller experience is preferred.  The successful applicant will have the following attributes:  conscientiousness, attention to detail, accuracy and service orientation.
$20 - $20 an hour

We offer a generous benefit package:

Employer Funded Benefits
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible.)
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible.)
Dental Insurance
Vision Insurance
Life Insurance/AD&D*
Long-term Disability Insurance
401(k) with employer match up to 6% and immediate 100% vesting*
Gain Sharing (eligibility rules apply)*
Vacation Leave*
Sick and Safe Leave*
11 Paid Holidays*
Education Assistance*
Employee Referral Bonus*
Credit Union Membership*
Employee Assistance Program*
Identity Theft Protection. * Additional fee to add family members.
Wellness Programs: Health Coaching, Weight Loss, Tobacco Cessation, Patient Advocacy, and Discounts. *
Medical Care Management

Optional Employee-Funded Benefits
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental Life Insurance
Voluntary Dependent Life Insurance
Voluntary Short-term Disability Insurance
Voluntary Long-term Care Insurance
Pet Health Insurance*

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements.

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.