Assistant Branch Manager - Columbia, MD

Columbia, MD
Branch Operations – Branch /
Full-time /
NASA Federal Credit Union is seeking an Assistant Branch Manager to share responsibility for the operation of the branch and in the Branch Manager’s absence, assume overall responsibility for the branch.  The Assistant Branch Manager (ABM) will need a complete knowledge of Credit Union/Banking procedure and policy and the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching, coaching, and technical development of branch staff.  It will perform all branch duties and functions such as Member Service Associate I thru Member Service Associate III, ATM support, etc.  The ABM will assist other branches/departments in person or remotely to meet the business needs of the Credit Union.  It will support Corporate Projects as well as lead and/or support Departmental Projects as required.  The ABM may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, and reconciliation of new accounts, and daily General Ledger settlements.

Essential Duties and Responsibilities

    • Standard Duties:
    • Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act.
    • Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch.
    • Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations. 
    • Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
    • Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions.
    • Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager.
    • Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards.
    • Communicates to management recommendations for improving procedures and processes.
    • Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient.
    • Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work.
    • May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership.
    • Monitors branch traffic flow and adjusts to ensure efficient service is provided to members.
    • Supports the Branch Manager in the preparation and tracking of branch budget.
    • May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform.
    • May perform Membership Officer activities, lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions, business accounts, and specialty accounts.

Operational Support Duties - (Assistant Branch Manager II & III only): Any or all of the following duties may be assigned as directed by management.

    • Participates on Corporate project teams:
    • Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project.
    • May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies, and other documents.
    • Takes direction from the VP of Retail Services and senior management when working with other managers, departments, vendors, and project team(s) as applicable.
    • Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or VP of Retail Services.
    • Updates the VP of Retail Services on project progress, changes, or initiatives taking place.
    • Leads and/or participates on special department projects as needed:
    • Assists with upgrades, patches, consolidations, integrations
    • Responsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management.
    • Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors.


    • Associate degree is preferred with one to two years related experience
    • Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I level
    • Assistant Branch Manager levels II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations, or handling operational support duties, etc.
We offer a generous benefit package:
$58,240 – $70,720 / Annually
Employer Funded Benefits
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible.)
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible.)
Dental Insurance
Vision Insurance
Life Insurance/AD&D*
Long-term Disability Insurance
401(k) with employer match up to 6% and immediate 100% vesting*
Gain Sharing (eligibility rules apply)*
Vacation Leave*
Sick and Safe Leave*
11 Paid Holidays*
Education Assistance*
Employee Referral Bonus*
Credit Union Membership*
Employee Assistance Program*
Identity Theft Protection. * Additional fee to add family members.
Wellness Programs: Health Coaching, Weight Loss, Tobacco Cessation, Patient Advocacy, and Discounts. *
Medical Care Management

Optional Employee-Funded Benefits
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental Life Insurance
Voluntary Dependent Life Insurance
Voluntary Short-term Disability Insurance
Voluntary Long-term Care Insurance
Pet Health Insurance*

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements.
Work Schedule:
Branch hours vary from branch to branch
Branches are open Monday thru Saturday. Branches with Saturday hours are open from 9:00 to 1:00
Branch Managers may be scheduled to work at other locations, as needed, including Saturdays

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.