Collector II – Bilingual English and Spanish (Remote-Hybrid)
Upper Marlboro, MD
Lending – Collections /
Full-Time - Remote-hybrid /
Hybrid
NASA Federal Credit Union is seeking a Bilingual Collector II with oral and written fluency in both English and Spanish. The Bilingual Collector will work directly with NASA Federal Credit Union members to resolve matters regarding their past due financial products. This position will maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day. The Bilingual Collector will perform skip tracing including pulling credit reports, using specialized software, on members with negative account balances. This position will act as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts, while maintaining thorough knowledge of the Credit Union collection practices, creditor rights and applicable bankruptcy laws. The Bilingual Collector will also require a complete understanding of how payment and payrolls are applied to accounts and the member profile of accounts.
Essential Duties and Responsibilities: include the following with other duties may be assigned.
- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Maintains the negative share category by contacting members to negotiate repayment on defaulted share accounts.
- Upholds NASA Federal’s mission and core values.
- Posts transfers, late payments and payments to negative shares.
- Prepares and mails correspondence to members.
- Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances.
- Updates the computer system with current information on members.
- Assists members in any corrections required on their accounts.
- Recommends adverse action for negative shares (blocked or suspended lines of credit).
- Balances collection department (branch) totals.
- Maintains the returned check queue.
- Prepares and distributes Daily Delinquency Report.
- Reviews and submits invoices for approval.
- Acts as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts.
- Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances.
- Maintains an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day.
- Maintains an assigned delinquent loan/VISA category.
- Collects title and insurance information from members as needed to protect NASA’s Security interest.
- Follows appropriate state guidelines when recommending the repossession of vehicles.
- Assists in the categorization of proceeds from repossessions to enable accurate processing.
- Recommends legal action.
- Processes delinquent re-writes for referral to Member Solutions and monitors Re-Age program accounts for compliance.
- Reviews member’s requests to Re-Open share accounts.
- Terminates Lines of Credit and sends Adverse Action notices.
- Proactively handles 1st payment default loans to monitor for potential fraud.
Education and Experience:
- MUST be fluent in both English and Spanish
- Minimum of two year of related experience and/or training in a credit union/financial institution Collections environment
- Exceptional phone etiquette
- Ability to multi-tasks in a fast-paced environment
- Detail oriented
- Ability to work well independently and /or in a team environment
Work Schedule:
- Monday – Friday: 8:00AM-6:00PM (varied shifts)
- Saturdays: 9:00AM-2:00PM
Our generous benefit package includes:
- $50,000 - $70,625 / Annually (based on experience)
- 401(k) match to 6% of earnings – immediate enrollment and 100% vesting
- Choice of two health plans
- Dental
- Vision
- Life Insurance – no cost
- Long-term Disability Insurance – no cost
- Employee Assistance Program – no cost
- Paid vacation
- Paid sick time
- 11 Paid holidays
- Profit Sharing eligible
- Pet Insurance
- Identity Theft Protection
