End User Support Specialist

Denver, CO
Corporate
Full-time
The End User Support Specialist will utilize exceptional customer service while providing technical
support across a wide range of technology at Native Roots and Garden Variety. The role is responsible for the implementation and support of end user technology for all Native Roots and Garden Variety employees.
The End User Support Specialist will provide on-site and remote support for all types of hardware and software issues related to computers, printers, servers, and all other attached peripheral devices
 Install workstations, computers, printers and other desktop related equipment and necessary
company-wide approved software
 Relocate workstations, computers, printers and other desktop related equipment
 Implement and monitor security by performing and managing asset tracking, systems
monitoring, antivirus, system updates, and user authorization permissions
 Resolve network related issues related to local area network connection problems, network
access, Wi-Fi, etc...
 Manage Google Admin Console
 Monitor and control the help desk ticketing queue system
 Ensure stable operation of computers, accessories, and peripherals
 Responsible for supporting backup services for servers/computers
 Ensure all support documentation is up to date
 Research, test, evaluate, and deploy new technology as needed to improve user, team, and/or
business performance
 Work with outside vendors for assisting in resolving computer hardware and software related
problems
 Provide training for new software or hardware updates and installs, as necessary
 Work flexible hours to meet end user support needs, to include after hours and weekends as
needed

Qualifications

    • Must already possess or be able to qualify to receive a Colorado Marijuana Enforcement Division
    • (MED) support badge and 21 years of age or older.
    • Colorado residency, no felony convictions, and must successfully pass an extensive background check.
    • Must be a strategic thinker
    • Must be able to execute tactically and opportunistically to achieve strategic goals
    • Strong customer service skills
    • Strong problem solving and troubleshooting skills
    • Strong interpersonal skills
    • Ability to work independently and within a team
    • Eager to gain and share knowledge with co-workers
    • Self-starter
    • Excellent ability to communicate (written and verbal) with multiple levels of leadership as well as cross-functional business and technical teams
    • Ability to elicit cooperation from senior management and other departments
    • Ability to demonstrate a high degree of patience, empathy and determination in dealing with unskilled or frustrated end-users

Education and experience

    • 3+ years of experience solving personal computer problems
    • 3+ years of experience installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software
    • Experience with Google Admin Console specifically managing users, data migration, and Google
    • Apps such as Drive, Gmail, and Calendar
    • Experience imaging/re-imaging computers
    • Experience troubleshooting and removing malware
    • Highly motivated and self-directing individual who has prior experience in large, complex enterprise environments
    • Experience managing multiple projects and tasks at the same time
    • Experience working in a team-oriented, collaborative environment