Designer/Researcher (Salesforce)
Remote
General /
Full-time /
Remote
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2013, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.
People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners better understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position Summary
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Designer/Researcher to help drive this mission forward.
As a Designer/Researcher at Nava, you’ll collaborate on building case management workflows using Salesforce for government services that affect millions of Americans. You’ll work on cross-functional teams, moving from concept to implementation while championing user needs. Your work will include everything from research to prototyping, in service of the design and development of Salesforce applications. Your work will bring us closer to the people we ultimately serve, helping deliver high-quality work that is simple, empathetic, and accessible.
You will be working within the government ecosystem, collaborating dynamically with other government contractors and civil servants. This means you'll likely encounter different working styles, and cultural norms, and be responsible for maintaining order and focus in complex stakeholder ecosystems.
What you'll do
- Apply a service design mindset to challenges with a relentless focus on user needs
- Propel understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
- Drive research ideas from concept to production, from diagramming to drafting research plans to conducting user interviews
- Collaborate with cross-disciplinary peers in product management, project management, software engineering and Salesforce administrators to define, design and deliver working software features.
- Maintain open lines of communication with clients and government stakeholders.
- Contribute to learning and designing best practices with Salesforce and its various partner products.
Required skills
- Years of experience: At least five years of experience working as a designer or researcher working with cross-disciplinary product teams within a professional working environment.
- Salesforce Experience: Experience designing with Salesforce; understanding of Salesforce’s capabilities and integrations.
- Research Expertise: Depth of experience in conducting, synthesizing, and communicating qualitative research.
- Cross-Disciplinary Collaboration: Comfortable collaborating with cross-disciplinary peers, especially technical peers such as software engineers as part of a design process
- Systems Thinking: Ability to map and drive systemic improvements within complex service environments, while advocating for users.
- Adaptability: Capable of managing multiple work streams and context-switching in dynamic environments.
- Communication: Excellent written and verbal communication skills, including building strong relationships with the internal team and external partners.
- Resourcefulness: Highly reliable, detail-oriented, and capable of thinking strategically around trade-offs and short term vs. long term benefits.
- Empathy and Collaboration: An adaptive, empathetic, collaborative and positive mindset
$114,300 - $133,000 a year
Please include a portfolio with your application. Applications without an online portfolio will not be considered.
Other requirements
All roles at Nava require the following:
Must be legally authorized to work in the United States.
Must meet any other requirements for government contracts for which candidates are hired.
Work authorization that doesn’t require visa sponsorship, now or in the future.
May be subject to a government background check or security clearance, depending on the contract.
Perks working with Nava
Health coverage – Comprehensive medical, dental, and vision plans to support your overall health needs.
Time off – Vacation, holidays (including Juneteenth), and floating days to rest and recharge.
Company holidays- Enjoy 12 paid federal holidays each year on top of your regular PTO.
Annual bonus – When Nava meets goals, eligible employees receive a performance-based annual bonus.
Parental leave – Paid time off for new parents, plus weekly meals delivered to your home.
Wellness program – Full platform offering physical, mental, & emotional health resources & support tools.
Virtual care – See doctors online with no copay through UnitedHealthcare’s virtual visit program.
Sabbatical leave – Earn extended paid leave after continuous service for personal growth or rest.
401(k) match – Nava matches 4% of your salary to support your retirement savings plan.
Flexible work – Remote-first environment with flexibility built around your schedule and responsibilities.
Home office setup – Company laptop & setup assistance provided via Staples for remote work needs.
Utility support – Monthly reimbursement to help offset eligible home office utility expenses.
Learning opportunities – Internal training programs and resources to help grow your professional skills.
Development budget – Annual allowance for courses, tuition, certifications, & LinkedIn Learning access.
Referral bonus – Get rewarded when you refer great people who join the Nava team.
Commuter benefits – Pre-tax commuter programs to support in-office travel when applicable.
Insurance coverage – Nava provides disability, life, and accidental death insurance at no cost.
Supportive culture – A collaborative and remote-friendly team environment where people genuinely care.
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Additionally, if employed with Nava, you must be based in the U.S. and cannot work from outside the country.
Stay in touch
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Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
