Director of Design, Operations
Remote
Nava Roles - Delivery – Creative / Design /
Full-time /
Remote
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
The Director of Design and operations is responsible for ensuring efficiency in how the team works, removing logistical and procedural obstacles that hinder productivity, and leading operations across the Design Org. The incumbent promotes reuse and motivates Designers to access Nava’s institutional knowledge and best practices to encourage fast learning, quality, reuse, and creativity while ensuring the team understands their role in effective operations. The Director of Design, Operations shares best practices with Nava's delivery organization and provides support and information to stakeholders.
Opportunities and Challenges
The government contracting ecosystem is a compliance-driven multi-stakeholder environment – particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment. Finding and recommending ways to improve how government digital services are procured and built is one of the highest-leverage ways we fulfill our mission.
What you'll do
- Leadership and Cross-Functional Team Collaboration
- Provide operational leadership and people management with the right balance of compassion and candor
- Develop and refine equitable practices and cultivate a diverse and effective team, helping them realize their potential and honoring each team member's unique experiences
- Collaborate with cross-functional teams, including product management, engineering, and business development, to ensure seamless integration of design throughout the product life cycle
- Seek support from champions within Nava or amongst clients, especially in the digital services and digital transformation space, where there is anticipated resistance to new practices or decisions
- Promote reuse and enable new Nava Designers to access Nava’s institutional knowledge and best practices to encourage fast learning, quality, reuse, and creativity
- Ensures the team understands their role in effective operations
- Hiring and Staffing
- Collaborate with the VP of Design, Design Directors, Design Managers, and People Operations to recruit, hire, and grow according to the team vision and represent design for Nava
- Ensure staff are placed on programs quickly and effectively
- Collaborate with teaming partners to staff programs in a way that meets our contractual obligations
- Establish best processes and practices for hiring and staffing, and share those across Nava
- Develop, roll out, and manage hiring and staffing initiatives and training
- People Management
- Manage a team of up to eight direct reports across multiple projects
- Act as a sounding board for Designer/Researcher, Designer/Frontend, and Content Strategy team members at Nava, coaching them through challenges and helping to review and structure their work
- Provide air-cover for direct reports on any contractServe as an escalation point for direct reports and their direct reports
- Meet with all Design Managers weekly, using that time for identifying coaching and training opportunities for the team; removing blockers for Design Managers and their reports
- Identify opportunities for collaboration or escalation with other organizations/departments at Nava
- Ensure staff consistently hit billable hours targetsOther duties as required.
Required skills
- A skilled practitioner with deep experience in creative, strategic, technical, managerial, and operational aspects of human-centered design at scale
- A proven leader who has experience managing complexity, developing strategy, and conducting long-term planningIn-depth experience cultivating strong relationships with external stakeholders and partners
- 10+ years of experience as a human-centered design practitioner
- 5+ years of direct people management experience and team leadership
- Experience with fast-growing companies An adaptive, empathetic, collaborative leadership mindset
- Excellent organizational skills and effective presentation skillsExcellent written and verbal communication
Other requirements:
- The individual working in this position:
- Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
- Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.
- May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Other requirements
The individual working in this position:
● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
● Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.
● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 floating holidays, and unlimited sick leave.
● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
● Employee wellness program: Access our comprehensive Employee Wellness Program.
● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
● Fertility support: Benefit from fertility support and treatment options.
● Sabbatical leave: We offer a sabbatical leave program.
● 401k contributions: We match 4% of your salary in 401k contributions.
● Flexible work arrangements: We offer flexible work arrangements to suit your needs.
● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
● Learning and development: Access our comprehensive learning and development program.
● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
● Equity stock options: Benefit from equity stock options.
● Employee referral program: Participate in our employee referral program.
● Commuter benefits: Enjoy commuter benefits.
● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
Location
You can work in a hybrid work arrangement from one of Nava’s offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.
Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
