The ideal candidate would have experience onboarding new customers and implementing infrastructure, database, and application technologies. This individual will be responsible for implementing multiple solutions which may lead to a few complex projects and / or multiple smaller unrelated projects. Responsibilities include all areas of project management including project scope, schedule, costs, resource utilization, deliverable quality, and risk/issue resolution. The role requires working with interdepartmental teams to successfully complete project objectives.

This includes:

• Implement, manage, and successfully implement projects

• Provide customers a smooth on-boarding experience, during the entire lifecycle of the project

• Understands project scope, objectives, and customer expectations.

• Leads project kick-off meetings and internal and customer project meetings

• Develops and manages detailed project plan

• Measures project performance using appropriate tools and techniques

• Oversee and coordinate multiple teams / vendors for the flawless execution of projects

• Provides project team on-going work direction and drives accountability

• Identifies any gaps and works with internal team and customer to resolve project constraints

• Identifies project changes; evaluates impact to overall project commitments, evaluates and presents options, works with designated stakeholders to obtain required approvals, implement approved changes

• Identify and manage project risks. Work with team to identify and institute mitigation plans.

• Create and maintain comprehensive project documentation (action items, issues, changes, risks, etc.)

• Prepares and provides weekly, monthly, key milestone updates, for customer, through implementation

• Monitor project progress and make adjustments as needed to implement the project solution, on time

• Measure project performance to identify areas for improvement

• Provides consistent project updates to various stakeholders

• Utilize industry best practices, techniques, and standards throughout entire project execution

• Utilize core project and implementation management processes for the successful delivery of Navisite Services

• Follows corporate security and compliance requirements

• Seeks opportunities to improve increase efficiency and provides feedback, to leadership.

Qualifications

• Bachelor’s Degree

• 5+ years’ experience in Project Management, IT Technical Support Management, or IT Account Management

• General knowledge of project management software tools, methodologies, and best practices

• Preferred experience in public cloud computing, managed hosting, Windows/Unix environments, databases, SAN/storage, disaster recovery, security, enterprise applications, and messaging.

• Excellent organizational, planning, problem solving and project management skills.

• Excellent demonstrated analytical and decision-making skills.

• Demonstrates a positive attitude and energy.

• Self-motivated, excellent work ethic, goal oriented and strong team player.

• Strong written and oral communication skills