Trust & Safety Specialist

Lehi, UT /
Community /
Full-time


TRUST & SAFETY SPECIALIST - LEHI, UT
Create successful “neighbors” and build our customer success department 

Neighbor.com is an online community where people with extra space in or around their home can connect with people in need of storage. At 50% the cost of traditional self storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize their unused space.

CULTURE AND BENEFITS
Unique opportunity to be one of the first employees at a fast-growing, VC-backed tech startup and work directly with managementBe part of a fun, collaborative and inclusive team of innovative, talented, and motivated individualsPaid time off, competitive health/dental benefits, and stock options

TRUST & SAFETY RESPONSIBILITIES
Customer Care & Process Development

Resolve inbound customer care issues via online chat, email, and phone
Including connecting renters with storage listings, resolving payment issues, handling advanced customer situations such as eviction, answering general questions

Research and develop applicable processes for handling issues related to the storage marketplace
Potential process development includes trust & security, return policy, eviction timeline, claims reporting channels, accountability metrics 

Improve existing self-help resources by writing online support articles and through creating new customer success materials

DESIRED APPLICANT SKILLS
Ability to work without significant oversight in a fast-changing environment
Self-starter, detail-oriented, and analytical
Personable, professional, and able to talk to customers in a concise, Neighborly manner
Extremely proficient in English writing
Experience in peer-to-peer marketplace a plus