Field Engineer
London
Operations – Operations /
Full-time /
On-site
About the role
We are looking for a skilled Field Engineer to join our Site Operations Team in London. The ideal candidate will have experience servicing complicated technical equipment and interacting with non-technical users. As a Field Engineer, you will be responsible for providing on-site technical support to our clinic staff, troubleshooting technical issues, and ensuring that our clinic staff are satisfied with our products and services.
In this role you will interact closely with our Engineering Team which is based in Stockholm, Berlin, Spain, and other locations within the EU. You will be expected to perform component replacements, device installation and calibrations, or pair with engineers remotely to perform on-site troubleshooting.
Responsibilities:
- Bachelor’s degree in engineering or related field.
- Experience servicing complicated technical equipment.
- Experience using logs and metrics to troubleshoot and root cause issues.
- Excellent communication skills.
- Strong problem-solving skills.
Requirements:
- Repair or replace equipment at our medical clinics.
- Work together with the development team to root cause issues and propose improvements to the development team.
- Troubleshoot on-site technical issues.
- Interact with clinic personnel on-site during incidents.
- Maintain accurate records of all work performed.
- Communicate effectively with both technical and non-technical users.
