Field Engineer

London
Operations – Operations /
Full-time /
On-site
Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company, but the company is based in Stockholm and almost 100 employees across Europe.

About the role

We are looking for a skilled Field Engineer to join our Site Operations Team in London. The ideal candidate will have experience servicing complicated technical equipment and interacting with non-technical users. As a Field Engineer, you will be responsible for providing on-site technical support to our clinic staff, troubleshooting technical issues, and ensuring that our clinic staff are satisfied with our products and services.

In this role you will interact closely with our Engineering Team which is based in Stockholm, Berlin, Spain, and other locations within the EU. You will be expected to perform component replacements, device installation and calibrations, or pair with engineers remotely to perform on-site troubleshooting.

Requirements:

    • Bachelor’s degree in engineering or related field.
    • Experience servicing complicated technical equipment.
    • Experience using logs and metrics to troubleshoot and root cause issues.
    • Excellent communication skills.
    • Strong problem-solving skills.

Responsibilities:

    • Repair or replace equipment at our medical clinics.
    • Work together with the development team to root cause issues and propose improvements to the development team.
    • Troubleshoot on-site technical issues.
    • Interact with clinic personnel on-site during incidents.
    • Maintain accurate records of all work performed.
    • Communicate effectively with both technical and non-technical users.
We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

Please note: we perform background and reference checks as part of our interview process.