Lead Operator
London
Medical – MedOps /
On-site
Job Title: Clinic Lead Operator - Neko Health
Hiring manager: Clinic Area Manager
Location: Neko Health, London, United Kingdom.
Hours: Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.
Salary: To be discussed in interviews
Please submit your interest in the job with a brief email detailing your experience and why you would be a good fit to amanda.sissons@nekohealth.com
Key Management Responsibilities:
- Line management of clinic operators
- Performing regular 121s and sit ins with clinic operators
- Recruitment of clinic staff
- Cascading and implementing changes to practice
- Ensuring compliance with Clinical SOPs and protocols
- Monitoring KPIs
- Overseeing incident reporting and risk management
- Reviewing the quality of medical care provided
- Providing feedback to operators on the quality of their medical care
- Monitoring and feeding back on rebooking rate and customer satisfaction
- Manage operator staffing to ensure 100% uptime
- Work closely with the Clinical Site Manager to run the clinic
Key Service Provision Responsibilities:
- Conduct thorough Neko Health scan on members
- Provide world class hospitality care when engaging with members
- Demonstrate precise phlebotomy skills
- Work calmly under pressure when encountering tech issues
- Pay high attention to hygiene and cleanliness
- Ensure inventory stock is maintained at an appropriate level
- Contribute to clinical quality improvement activity
- Collaborate with teams across Neko to develop and improve our technology
- To work flexibility, and to adapt and update your skills as the role requires
Qualifications:
- Nursing of Biomedical Science degree
- Significant experience working independently as a nurse
- Strong understanding of health screening and diagnostic procedures
- Excellent communication and interpersonal skills
- Commitment to evidence-based practice and continuous learning
- Prior team management experience is a plus
