Director, People Operations
Remote
People Operations – People Operations /
Full-time /
Remote
About Nest Health
Nest Health is an innovative, value-based pediatric and adult primary care provider that brings care to families, as a unit, at home. The Nest interdisciplinary clinical team provides medical, behavioral, and social care, with convenient 24/7access. We make care easy by combining appointments, and eliminating access barriers such as transportation, childcare, and the need for missed work or school days.
We are guided by the following core values:
- Collaboration – We collaborate with each other, with families and with the communities we serve
- Humility – We recognize that our teammates and our member families often have the answers
- Authenticity – We bring our diverse experiences and real selves to our work
- Resourcefulness – We are builders and problem solvers
- Joy – We bring joy to our work and our member families
Nest was co-founded by Dr. Rebekah Gee, the former Secretary of Health for the State of Louisiana and the former CMO for Medicaid and the Title V program; and Rebecca Kavoussi, former Western US President at Landmark Health, and former head of global clinical operations at Babylon Health. Nest has funding and support from multiple venture capital firms, including Sandbox Industries and 8VC. Employees will be afforded an opportunity develop and drive their careers with this fast paced and innovative company while receiving competitive compensation, paid holidays, vacation, excellent medical health, vision, and dental coverage; short term and long-term disability coverage; and the ability to contribute to a 401K.
Role Summary
The Director, People Operations is responsible for the talent acquisition, people operations/human resources and training and development needs of the organization; continuing to cultivate a people-first company. This person will be tasked with building and developing a diverse team of people leaders, promoting a mission-driven culture, and anticipating the cultural and infrastructure needs of Nest as it grows. Reporting to the COO, this role will lead an integrated talent attraction and human resources team dedicated to creating a seamless experience across the employee lifecycle. The Director, People Operations, will be the HR Business Partner for Nest leaders, providing day to day guidance and support on all things People, and helping to build leadership capacity across the organization. The right candidate will have a blend of experience across a range of companies at varied stages and maturity and feel confident building at seed stage and preparing for scale and fast growth.
What You’ll Do
- Inspire, model, and foster a culture that matches Nest’s mission, vision and values, including promoting inclusion and equity, assuming positive intent, openly embracing curiosity, and showing humility.
- Oversee all aspects of the recruiting process, including sourcing, screening, interviewing, and recommending candidates for interviews and for hire.
- Develop world-class onboarding experience for all new hires as they transition from recruiting to onboarding, including a close partnership with Clinical Operations leadership on learning & development processes.
- Manage overall performance management cycles, including promotions, performance reviews, goal setting (OKRs), and developing career paths across all areas of the company.
- Coach, advise, and train managers on their leadership effectiveness and how to employ various techniques, including conflict resolution, team building, professional development, role & responsibility clarity, and performance management.
- Respond to and own resolution of all employee-related incidents, consulting with leaders, managers, and employees.
- Champion and develop Nest’s approach to driving inclusive and equitable practices and metrics throughout the organization.
- Utilize a data-driven mindset to identify key People Operations metrics that drive insights and inform decision-making to support long-term growth objectives.
- Lead with best practices and proven methodologies for process improvement, scalability, and automation to support long-term growth objectives.
- Proactively develop key objectives and results for the People Ops team that align with company goals.
- Bring thought leadership, creative insights, and strategic perspective to designing, implementing, and continuously improving People initiatives.
- Lead our ongoing effort to develop a thriving work culture with employees across the U.S.
- Forge strong connections, maintain open lines of communication, and gain trust with employees at all levels.
- Be an ambassador of the company's core values, and drive initiatives to constantly build upon and improve culture and engagement.
- Continually identify and prioritize people-related risks for the organization and partner closely with Legal and other departments to ensure that appropriate policies and procedures are in place.
Experience & Qualifications:
· Education: Bachelor’s degree in business administration or a human resources field (equivalent experience accepted).
· Minimum of seven (7) years of progressive leadership experience in human resources and talent recruitment, or ideally both, with demonstrated success in managing and developing high-performing, cross-functional teams with experience in healthcare.
· Experience with using and administering ATS and HRIS platforms is required.
· Experience working with a diverse workforce that includes local/national employees and market/shared services teams.
· Experience in a startup or fast-paced, rapidly evolving environment required, with a track record of building and scaling operations to meet organizational goals and objectives, particularly in the value-based care delivery environment.
· Experience in-home care delivery, population health management, care coordination, or other relevant clinical operations company preferred.
Skills and Competencies:
· Demonstrated commitment to Nest Health’s mission, vision, and values, with a passion for improving healthcare outcomes for underserved populations and an ability to align cross-functional teams to the mission.
· Flexibility and adaptability to respond to the changing needs and priorities in a start-up environment.
· Passionate about People data accuracy and integrity.
· Excel at process management, process documentation, and ensuring that processes received regular review and auditing.
· Adaptable with a keen ability to fly high (focused on strategy/infrastructure) or low (focused on operational/tactical) as needed.
Travel & Physical Requirements
This is a remote role and will require occasional travel to Corporate Office and field offices.
Covid 19 Vaccination - Please Read
Nest Health requires all patient-facing employees to provide proof that they have been fully vaccinated and are up to date for COVID-19. Any individuals subject to this requirement may request an exemption based on a sincerely held religious belief or medical need. Such requests will be subject to review and approval by Nest Health, and exemptions will be granted only if Nest Health can provide a reasonable accommodation in relation to the requested exemption.
Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Interested candidates can apply at www.nesthealth.com/careers
$130,000 - $200,000 a year
