What was your role during the onboarding/implementing of a product for a customer process? What are the typical challenges you see during onboarding?✱

How would you handle a situation where a customer is dissatisfied with your product’s performance or results? Can you provide an example of how you’ve turned a dissatisfied customer into a satisfied one?✱

Communication is crucial in customer success. How do you plan to communicate openly and effectively with our clients to address their questions and concerns?✱

How do you prioritize customer requests and issues, especially when dealing with a high volume of client interactions and with your product team having their own set of priorities?✱

Have you been involved during the renewal process? Can you give an example when a customer did not want to renew and what you did to try to save the situation?✱

Do you have experience working with any AI component for the Software Product you support(ed)? If yes, in what ways have you worked with AI and for how long?✱