Netomi - Technical Customer Success Manager

Technical Customer Success Manager

Ontario

Customer Success – Customer Success Management /

Full Time - Remote /

Remote

Are you authorized to work in the U.S. or Canada?✱
- Yes
- No
Will you now or in the future require Visa sponsorship, a work permit, or any other authorization in the U.S. or Canada?✱
- Yes
- No

I certify that all responses provided in this application reflect my personal experiences, skills, and qualifications. I understand that the use of AI-generated responses may disqualify my application. I acknowledge this by signing my name below.✱
How would you handle a situation where a customer is dissatisfied with your product’s performance or results? Can you provide an example of how you’ve turned a dissatisfied customer into a satisfied one?✱
What was your role during the onboarding/implementing of a product for a customer process? What are the typical challenges you see during onboarding?✱
Communication is crucial in customer success. How do you plan to communicate openly and effectively with our clients to address their questions and concerns?✱
How do you prioritize customer requests and issues, especially when dealing with a high volume of client interactions and with your product team having their own set of priorities?✱
Have you been involved during the renewal process? Can you give an example when a customer did not want to renew and what you did to try to save the situation?✱
Do you have experience working with any AI component for the Software Product you support(ed)? If yes, in what ways have you worked with AI and for how long?✱
Can you share an example of how you managed to keep a global team aligned on priorities, despite time zone differences?✱

How many years of experience do you have in the B2B SaaS space?✱
- No SAAS Experience
- 1-2 years
- 3-5 years
- 6+ years
How many years of experience do you have in AI?✱
- No AI Experience
- 1-2 Years
- 3-5 Years
- 6+ Years