Why are you interested in working at Netomi?✱

Can you share your experience with Onboarding/Implementing a product for a customer? What was your role during that process? What are the typical challenges you see during Onboarding?✱

How would you handle a situation where a customer is dissatisfied with your product’s performance or results? Can you provide an example of how you’ve turned a dissatisfied customer into a satisfied one?✱

Communication is crucial in customer success. How do you plan to communicate openly and effectively with our clients to address their questions and concerns?✱

How do you prioritize customer requests and issues, especially when dealing with a high volume of client interactions and with your product team having their own set of priorities?✱

Have you been involved during the renewal process? Can you give an example when a customer did not want to renew and what you did to try to save the situation?✱

What is your current CTC (Current Cost to Company)?✱

What is your expected CTC (Expected Cost to Company)?✱

How soon are you able to join if selected?✱