Community Director
Boston, MA
Business Development – 2C /
Full-time /
Hybrid
NetVirta is in the business of satisfying the world’s desire for better-fitting products. Since our MIT origins in 2008, we’ve partnered with medical professionals to provide patients with custom-fit orthotics, sporting goods brands to equip NFL & NCAA players with custom-fit helmets, and fashion brands like Victoria's Secret to ensure shoppers are happy with the fit of their online purchases. All of this is enabled by our world-class, smartphone-based 3D body scanning technology, commercially known as CurveCapture® (medical) and Verifyt® (retail).
About the role:
We're seeking a passionate and strategic Community Director to join our team to lead our consumer-facing efforts. As our Community Director, you will own, develop, and execute our community strategy that aligns with our company goals. If you are a natural networker who thrives on building relationships and driving community engagement, then keep reading.
This is a collaborative position that also requires a high degree of independent work due to the nature of our small team. The Community Director will report to the Director of Growth.
Responsibilities
- Develop and implement community engagement strategies to foster relationships, build brand loyalty, and drive advocacy.
- Lead a team of community managers and ambassadors, providing guidance and support to achieve community goals.
- Establish and enforce community guidelines and standards to maintain a positive and inclusive environment.
- Monitor community platforms and channels, responding to inquiries, feedback, and concerns in a timely and professional manner.
- Cultivate relationships with key community stakeholders including customers, advocates, and influencers.
- Collaborate cross-functionally with other facets of the marketing team (Influencer, Content, Growth, Digital) to inform strategic decision-making and drive product innovation based on market insights and customer feedback.
- Analyze community data and metrics to measure engagement and sentiment, making data-driven decisions to improve community experiences.
- Stay informed about industry trends, best practices, and emerging technologies in community management to drive innovation and excellence.
- Manage community budgets and resources, prioritizing initiatives for maximum impact.
Preferred Skills & Experience
- Bachelor's degree in marketing, communications, or related field.
- 8-10 years of experience in community management or related role.
- 3 years of management experience, experienced in managing and collaborating with all community stakeholders.
- Strong leadership and team management skills.
- Possess organization skills to ensure effective management and high levels of engagement of the entire community.
- Excellent communication and interpersonal abilities.
- Experience with community management platforms and tools.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Natural networker who sees opportunity and possibility everywhere
- Proven track record in building communities and possess a strong network.
- Willing to travel to host or attend community events and gatherings.
Benefits
- Your choice of comprehensive benefits for you and your family’s health, dental, vision
- Paid time off for federal holidays
- Competitive pay, stock options, and annual bonus eligibility
- Significant opportunity for promotion or additional responsibilities as the company grows rapidly
- Office location in the heart of Boston with convenience to the MBTA lines
- Work at the cutting edge of high technology that will reshape consumer e-commerce experience
- Casual dress and fun office atmosphere
If you’re looking for an exciting career that provides you an opportunity to revolutionize the world of fashion, eCommerce, and 3D, join us!
