Account Manager

United States (Remote) /
Property & Casualty – Tech Team /
Full Time
/ Remote
This is a hybrid/remote role (within USA), with the option to work from any of Newfront's office locations.

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

Responsible for expertly managing the internal service process and relationships for assigned property and casualty client companies.

Come join a well-rounded team of high energy, customer dedicated P&C professionals, who come together as one in supporting both our clients and our co-workers.  Reach for this opportunity to become part of our team and expand your horizons – come elevate with us!

This position is a salaried, exempt and full-time role and will be reporting to the Sr. Account Executive. Requires seasonal or intermittent travelling to visit clients and prospects. This is a hybrid/remote role (within USA), with the option to work from any of Newfront's office locations. #LI-Remote

What You’ll Be Responsible For:

    • Support multi-tier serviced accounts under an Account Executive/Senior Account Manager and supervising an Account Coordinator/Senior Account Coordinator. 
    • Independently manage client relationships and accounts either up to: $1 MM in volume revenue or; of advanced complexity and requirements.
    • Perform program comparison and form review, in partnership with Account Executive(s).
    • Independently prepare for, manage and conduct strategy renewal meetings with clients.
    • Act as first and primary client point of contact to provide day-to-day service by responding to client questions and requests. 
    • Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration.  Prepare market, quote rates for renewals and new business. 
    • Manage the onboarding process of new clients. 
    • Manage the marketing process for prospect companies. 
    • Prepare and review client communications and finalize for delivery.  
    • Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts. 
    • Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.  
    • Compile and organize all client information necessary to process new, renewal, cancellation and endorsements. 
    • Perform thorough contract reviews for clients. 
    • Perform database file management and input information.  Accurately manage and maintain documents in agency management systems.    
    • May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs). 
    • Perform other duties and special projects as assigned. 

Qualifications:

    • Minimum of 5 to 7 years of brokerage experience. 
    • Property and Casualty insurance experience required. 
    • Excellent communication skills: written, public speaking and presentation preparation. 
    • Professional composure and exceptional customer service skills, diplomacy, professionalism and tact.
    • Advanced knowledge of Microsoft Office and its complex features.   
    • Ability to be resourceful, take initiative, solve problems, create solutions and direct process improvements.
    • Thrives working with others in a fast paced environment.  Excellent management skills.  Ability to train, delegate, provide oversight and give feedback. 
    • Adaptability and flexibility to proactively anticipate and address issues and client needs.
    • Exceptional time management skills and the ability to navigate demanding schedules, priorities and volumes.
    • Ability to learn and adopt and train use of technology systems and software applications. 
    • Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines. 
    • Ability to review internal/external deliverables to ensure accuracy. 
    • Intermediate strategic project planning including extended time management.
    • Ability to forge relationships and build trust. 

Preferred Knowledge, Skills and Abilities:

    • International Property and Casualty experience.

Required Certificates, Licenses, Registration:

    • Property and Casualty Insurance license required. 
The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $74,900 and $112,300/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.