Broker Operations Lead

San Francisco, California
Full Time
Insurance is a $500B market that plays a foundational role in our economy and society but is generally slow, archaic, and filled with paperwork.

Newfront is building the modern insurance brokerage. We leverage technology to simplify the selling process for brokers and the buying process for clients. Our singular mission is to create the future of work for this massive industry.

We are growing rapidly and are looking for strong operational leaders to get in on the ground floor and lead a team to drive revenue growth. The ideal candidate will have at least 3-5 years of experience in operations and/or customer-facing roles. 

You’ll get the opportunity to own the #1 goal for Newfront while working closely with brokers to create and refine a repeatable structure for success. This role reports to the Head of Broker Operations.

You'll be responsible for:

    • Growing revenue by leading a team to target and manage new business
    • Owning regular check-ins and leadership of group meetings with brokers
    • Developing and documenting business processes to help streamline broker workflows
    • Working closely with Newfront leadership to structure and execute on the Newfront broker experience
    • Ensuring we achieve our 2019 goal of 100% broker happiness

You'll be a great fit if you have:

    • 5+ years of experience in operations and/or customer success, including leading initiatives across multiple teams
    • High level of comfort with ambiguity and the ability to be agile and flexible in a fast-paced and changing environment
    • Excellent communication skills and the willingness to work with stakeholders across the organization
    • Strong sense of ownership, organizational and time management skills, ability to multitask and prioritize work
    • Bonus points if you have sales or sales leadership experience


    • Competitive compensation 
    • Stock Options 
    • 100% employer-covered Medical and Dental
    • Unlimited PTO
    • 401k Employee Contribution Program

Our business is built on the idea that there are certain tasks that humans do really well and others that are better suited for computers and software.

Commercial Insurance will always be a relationship business, but we believe technology - plus best-in-class service - can empower brokers to close more business and better serve their clients.

The business is backed by top venture capital firms who would like Newfront to insure their 5,000+ portfolio companies. Our technology automates applications, renewals, certificates, endorsements, and claims. With our unique approach to the business and the ability to offer a better platform for both clients and Insurance Brokers, we are poised to become one of the top insurance brokerages in the world.

Newfront is an equal opportunity employer.