Benefit Systems Technology Implementation Specialist

Remote - USA
Total Rewards – HR Services Team /
Full Time /
Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

This position is responsible for implementing & overseeing benefit technology platforms, processing updates as well as managing those systems for open enrollment, on behalf of clients. The position will be reporting to the Administrative Services Practice Lead.

We support one another to help each other grow and to be sure we succeed together in supporting our clients - We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. If your niche is diving into a benefits platform, there is no shortage of this adventure, every day provides the opportunity to learn something new! To be successful in this role you must have the willingness to learn, attention to detail, the ability to meet deadlines, and be highly dependable.
This position is a salaried, exempt, full-time role. This is a 100% remote role in the US (Pacific Time Zone working hours preferred), with the option to work from any of Newfront’s offices. #LI - Remote

What You’ll Be Responsible For:

    • Oversee benefit platform configuration or implement benefit module/platform projects, including open enrollments across multiple benefit administration platforms, such as but not limited to; PlanSource, Workday, UKG, Paylocity, ADP Workforce Now & Rippling.
    • Act as subject matter expert for assigned benefit administration platforms and ensure accurate benefit plan set up.
    • Set project expectations with client and service team and routinely provide status updates regarding implementation and/or open enrollment work.
    • Collaborate with internal service teams to understand and gather plan details, and effectively communicate plans and other requirements to vendors or within an online tool during an implementation.
    • Ensure accuracy of the client communications as it pertains to the benefits administration platform.
    • Participate in weekly calls with vendors, internal teams, and clients as necessary during projects.
    • Prepare benefit administration portals for open enrollment which may include plan builds, updating rates, contributions, and summaries.
    • Perform initial testing of systems to ensure accurate configuration and functionality, communicate with client and service teams about testing process and availability.
    • Respond to feedback from client or service team; escalate issues to the vendor for resolution with the client; follow up to ensure resolution in a manner that satisfies the client while meeting business objectives.
    • Oversee new electronic data interface (EDI) from beginning to end, where needed initiate implementation of EDI by gathering EDI contacts, and overseeing testing process between carrier and vendor, until completion.
    • Perform other duties and assist with special projects as assigned. 

    • To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


    • 5 years of recent experience project managing benefit technology implementations and open enrollments across various platforms.
    • 3+ years of direct experience using one or more of the following benefit administration platforms: PlanSource, Workday, UKG, Paylocity, ADP Workforce Now & Rippling.
    • Employee benefits background or knowledge of group insurance products required. 
    • Excellent communication skills:  written, public speaking and presentation preparation.
    • Excellent customer service skills, professionalism, and tact.
    • Ability to learn and adopt the use of technology systems and software applications.
    • Proficient use of Microsoft Office and advanced complexities of features.
    • Ability to be resourceful, take initiative, solve problems, and offer solutions.
    • Works well with others in a fast-paced environment and is responsive to co-workers and colleagues.  Ability to train, delegate, provide oversight and give feedback.
    • Adaptability and flexibility to address issues and respond to client needs.
    • Ability to multi-task, understand urgency and deal with changing priorities and deadlines.
    • Proficient at project planning and time management.
    • Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.
    • Strong understanding of insurance industry knowledge and the ability to analyze data. 

Preferred Knowledge, Skills, and Abilities:

    • Strong experience with benefit administration modules including but not limited to PlanSource, Workday, ADP Workforce Now, UKG, Paylocity & Rippling. 
$94,400 - $118,000 a year

The pay range for this position in California, Washington, Colorado and New York at the commencement of employment is expected to be between $94,400 to $118,000/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

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