Member Success Specialist

Los Angeles, CA
Corporate /
Full-time /
Remote
About Us:
Welcome to Next Health, where we're dedicated to optimizing health and enhancing longevity. With a strong presence in the wellness industry for over six years, we've expanded to five locations across the United States and are poised for continued growth. Our commitment to excellence has solidified our position as leaders in health optimization.

Your Impact
The Membership Success Specialist (MSS) is a remote position requiring a highly motivated and results-driven individual to drive membership sales through outbound phone calls. The MSS will involve making 100+ phone calls per day to educate potential customers about Next|health and effectively sell memberships. The successful candidate will have call center experience and a proven track record in phone sales. Sales experience is also highly desirable. This role is customer service and product education-focused, aiming to provide exceptional service while achieving sales goals.

Job Description 
As the Member Success Specialist, your core responsibilities include:
- Conduct 100+ outbound phone calls per day to potential customers with the goal of educating them about Next|Health's services and selling memberships.
- Focus on franchise locations' membership presale campaigns, calling, and selling memberships during the locations' construction phase to sell founding memberships.
- Achieve and exceed daily, weekly, and monthly membership sales targets.
- Develop a deep understanding of Next|Health's offerings, benefits, and value propositions to effectively communicate them to customers.
- Prioritize customer service, address inquiries, and provide comprehensive product education.
- Maintain a high level of product knowledge and stay up-to-date with industry trends.
- Provide exceptional customer service and address customer inquiries and concerns.
- Collaborate closely with the Director of Sales to align strategies and meet sales objectives.
- Accurately maintain records of customer interactions and sales activities in the CRM system.
- Continuously improve sales techniques and strategies through feedback and training.

What to Expect 
In this role, you can expect to:
- Work closely with a cross-functional team to ensure a seamless customer experience
- Lead and mentor a team of customer service representatives
- Develop and implement customer service policies and procedures
- Analyze customer feedback and data to identify areas for improvement
- Handle escalated customer issues and complaints
- Stay up-to-date on industry trends and best practices in customer experience management.

What You Will Bring:
We're looking for someone who has:
- Proven experience in a call center environment and phone sales is preferred; sales experience is highly desired
- Strong communication skills with the ability to engage and build rapport with potential customers.
- Highly motivated, self-driven, and results-oriented individual.
- Ability to work independently in a remote environment while meeting or exceeding sales targets.
- Excellent organizational and time-management skills.Willingness to adapt to new processes and technologies.
- Comfortable with making a high volume of outbound calls daily.
- Team player with a collaborative mindset.Strong problem-solving skills and the ability to handle objections effectively.

Our Culture & Perks
We're a customer-centric company with a culture that values innovation, collaboration, and inclusivity. We offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and inclusive work environment
- Meaningful work that makes a difference for our customers

Expected Compensation
The expected compensation for this position is $19.00 to $21.00 per hour, plus benefits and bonus potential.

Pay offered may vary depending on multiple individualized factors, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

We are an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.