Client Experience Project Manager (Remote-US)
Remote
Client Success – Client Success Team /
Full time /
Remote
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
The Project Manager – Client Experience plays a critical role in driving initiatives that enhance customer engagement and satisfaction. This role partners closely with the four core teams within the Client Experience organization: Implementation, Support, Client Success and Consulting, while also working cross-functionally with Sales, Product, Engineering and Finance to ensure seamless execution of key initiatives.
This individual takes a data-driven approach to identifying customer pain points, optimizing workflows and delivering impactful solutions that improve retention and operational efficiency. The ideal candidate is a strategic thinker with strong execution skills, capable of managing multiple projects while maintaining a customer-centric mindset.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI, and other applicable regulations.
Essential Functions
- Project & Program Management
- Lead cross-functional Customer Experience initiatives from inception to execution, ensuring alignment with business objectives and long-term sustainability.
- Develop and maintain project plans, timelines and deliverables while proactively identifying risks and mitigation strategies.
- Manage project scopes, schedules, and budgets, ensuring cost-effectiveness and financial accountability.
- Establish best practices for project management within the Client Experience team.
- Track key success metrics and analyze project performance to drive continuous improvement.
- Stakeholder Collaboration & Execution:
- Partner with cross-functional teams to optimize client onboarding, support processes and service delivery initiatives.
- Facilitate regular project meetings, tracking action items and ensuring accountability across teams.
- Align projects with Nextech’s overall Customer Experience strategy and ensure effective resource allocation.
- Drive communication across departments to keep stakeholders informed of project progress, roadblocks and outcomes.
- Process Optimization & Customer Experience
- Analyze customer feedback and data to identify friction points and implement solutions that drive efficiency.
- Leverage Nextech’s project management tools (Asana, Jira, Monday.com, or similar) to streamline workflows and track milestones.
- Implement risk management strategies to mitigate project disruptions and ensure smooth execution.
- Communication & Reporting
- Develop clear, structured documentation for all project initiatives, ensuring transparency and accessibility.
- Create executive-level reports detailing project outcomes, risk assessments, and key success indicators.
- Translate technical and business requirements into actionable steps for internal teams.
- Provide continuous updates to leadership on customer impact and project ROI.
Minimum Requirements
- 3+ years of project management experience, preferably in SaaS, healthtech, or a customer experience-related role.
- Proven track record in managing cross-functional projects and collaborating with multiple stakeholders.
- Experience with Agile, Scrum, Kanban, and Waterfall methodologies and the ability to adapt based on project needs.
- Strong analytical skills, with the ability to use data to drive decision-making and process improvement.
- Proficiency in project management tools such as Asana, Jira, Monday.com, or similar platforms.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Excellent written and verbal communication skills, with experience in executive reporting.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)
Preferred Qualifications
- Bachelor’s degree in Business, Project Management, or a related field.
- PMP or Six Sigma certification preferred.
- Experience working in a high-growth SaaS or healthcare technology environment.
- Ability to mentor junior team members and drive process improvement.
Working Environments/Physical Demand
- Remote
- General office setting—well-lit, air-conditioned workspace with moderate noise levels.
- Long-distance or air travel as needed (less than 20%).
- Significant work in front of a computer monitor—sitting for extended periods with some walking and standing.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays + 1 floating holiday
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
