Enterprise Account Manager
Tampa, FL
Client Success – Client Success Team /
Full time /
Remote
Why join Nextech?
We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary
The Enterprise Account Manager is responsible for managing enterprise customer accounts at a national level, maximizing all opportunities for sales within the assigned accounts and ensuring retention and exceptional client experience.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
#LI-Remote
Essential Functions
- Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution
- Maintain active account plan including managing targeted profitability and preparing regular forecast reviews
- Lead customer retention & growth strategy development including annual, quarterly, and monthly business review and planning sessions. Referral mgmt.
- Provide voice of market and customer to Sales, Marketing, Product & CX leadership, and ELT
- Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient, or provide value to the user/customer to maximize customer experience
- Collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely
- Participate in kick off calls to successfully transition account ownership post-sale/implementation.
- Build and maintain annual territory plan
Minimum Requirements
- 6-8 years of large account management (as measured by being top 10% of customer base size)
- Salesforce.com experience
- Able to work effectively cross functionally, excel at managing complex situations and possess the ability to adapt to a changing environment quickly and easily
- Exhibits a good to excellent attention to detail
- Excellent verbal, written and interpersonal communication ability
- Ability to travel throughout the week and potentially on weekends
- Experience providing input on and/or building processes
Preferred Qualifications
- Ophthalmology experience
- Ability to learn quickly and apply that knowledge
- Ability to work in a team environment yet also comfortable with working in an autonomous environment
- Natural curiosity to figure out solutions
- Project management and/or consulting experience in software business
- Healthcare technology experience
- Microsoft office proficient
Total Rewards
- 5 free mental health counseling sessions annually
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays + 1 floating holiday
- Generous annual bonus opportunity
- iCREATE Employee Recognition Program
- Insurance : Choice of Medical, Dental, and Vision plans
- Wellness Program including discounts on medical premiums
- Health Savings Account
- Flexible Spending Account
- Volunteer Time Off
- 100% Company-Paid Parental leave
- 401(k) with Employer Match
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Company-Sponsored 529 College Savings Plan
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
Working Environment/Physical Demands
- This is a remote role.
- Long-distance or air travel as needed – not to exceed 40% travel.
