Infrastructure Services Manager
Springfield, Virginia / Washington, District of Columbia
Engineering /
Full-time /
Hybrid
NextGen Federal Systems is seeking an Infrastructure Services Manager for our Federal Law Enforcement program. The Infrastructure Services Manager will be responsible for the management and coordination of both core IT infrastructure and the business-critical software applications that rely on it. Acting as the bridge between technical systems and business operations, this role ensures the seamless operation, security, and performance of IT services throughout the organization. The Infrastructure Services Manager leads efforts in hardware and software deployments, cloud infrastructure oversight, application lifecycle management, and system-wide monitoring to deliver efficient, secure, and scalable IT solutions.
Key Responsibilities
- Oversee the design, deployment, and maintenance of IT infrastructure components, including servers, storage, databases, and network devices.
- Manage cloud infrastructure environments, ensuring performance, availability, and cost-efficiency.
- Monitor and optimize network performance and security, identifying and addressing issues proactively.
- Implement and maintain system backup, disaster recovery, and business continuity plans to ensure data protection and service resilience.
- Manage database operations, ensuring data integrity, availability, and performance across platforms.
- Supervise application development, deployment, and updates, ensuring applications are secure, compatible, and meet user and business requirements.
- Monitor and manage application performance, troubleshoot issues, and ensure cross-platform functionality.
- Develop and enforce security policies and controls for both infrastructure and application environments, staying ahead of threats and vulnerabilities.
- Forecast and plan for future IT infrastructure needs, aligning resources with growth and usage patterns.
- Manage IT resources and investments to optimize performance and control costs while maintaining service excellence.
- Collaborate with cross-functional teams including security, software development, and business units to align technology solutions with organizational goals.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Management, or a related field
- Minimum of six (6) years of recent experience (within the last two years) in infrastructure and program management similar to the scope of work described in the PWS.
- Strong understanding of IT infrastructure components including servers, networks, storage, cloud platforms, and databases.
- Working knowledge of application development practices, software architecture, and cross-platform compatibility.
- Expertise in network security, data protection, and compliance with industry standards and best practices.
- Strong analytical and troubleshooting abilities to resolve complex technical issues across infrastructure and applications.
- Demonstrated leadership, team-building, and resource management skills.
- Excellent verbal and written communication skills, with a proven ability to collaborate across technical and business teams.
Desired Qualifications
- Possess a current Project Management Certification (e.g., PMI PMP® Certification).
- Experience managing hybrid IT environments with a combination of on-premises and cloud-based systems.
- Familiarity with ITIL practices and enterprise service management tools.
About NextGen:
NextGen Federal Systems is an innovative technology and professional services provider specializing in advanced software solutions and comprehensive mission and business support services. We work in close collaboration with our Customers to truly understand their business and mission goals. Our approach is to design, build, implement, and manage solutions that measurably improve our client’s organizational performance. We have established and foster a corporate culture where we:
•Treat employees with fairness and respect regardless of their position, sexual identity, race, or tenure.
•Communicate the importance of our mission and our employees’ contributions to it, ensuring they understand how their job role contributes to the greater good.
•Openly promote and communicate our ideas for change and adaptability.
•Strive to achieve results as an organization.
•Hold employees accountable to their commitments and provide incentives that encourage positive and productive behaviors.
•Value the talents and contributions of our employees as the key factor for our success.
•Create an environment where people can engage at all levels.
•Encourage people to take risks and allow them to make mistakes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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