Desktop Support Analyst

Los Angeles, CA
Engineering – Information Technology
Full-time
We are seeking a talented and motivated Desktop Support Analyst to build something from scratch, be part of a growing start up, be part of a small IT team.  If you have a knack for technology, enjoy helping others, and seek an opportunity for growth, apply today.

Duties & Responsibilities

    • Provide top-notch hands on level I - II desktop support that scales with the company
    • Successfully partner with Recruiting, People, and Facilities to provide new hire support, preparing and delivering computer equipment as requested
    • Implement a support ticketing system with meaningful KPI’s
    • Ensure all IT inventory is maintained up-to-date
    • Proactively manage conference room technology
    • Maintain inventory of desktops, notebooks, printers/copiers, cell phones

Qualifications

    • Must have single-handedly provided IT support for 100-200 users
    • Can provide Level 1-3 support (level 1-2 mastery, level 3 intermediate)
    • Has provided “white glove” support for executives  
    • Experienced driving IT projects of moderate scope
NEXT Trucking is a venture-backed company boldly taking on the challenge of digitizing the $450B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating an on-demand platform where shippers can instantly find truckers with capacity and be able to have real-time tracking updates and transparency with the movement of their freight throughout the entire shipping process.

NEXT was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised over $21M led by Sequoia Capital. We have assembled a team with experience from companies such as C.H. Robinson, Werner, Apple, Idealab, Kareo, and GoFundMe. Come join us as we innovate the transportation industry.