Director, Account Management

Los Angeles, CA
Operations – Operations
Full-time
We’re NEXT: a Sequoia-backed startup on a mission to build the country’s largest (and happiest) virtual fleet. Our mobile app powers the first trucker-centric marketplace with smart technology designed to make it easy for shippers to find capacity and for drivers to find loads; beyond long-haul trucking, we're also using technology to tackle supply chain challenges more broadly by innovating solutions for drayage and port operations. Since our founding in 2015, our 15K drivers have moved over $50 billion in cargo –and we’re just getting started. 

If you are the humble, gritty, passionate, collaborative, entrepreneurial type who thrives in a fast-paced growing tech company, come join colleagues from Apple, Snap, Uber, and Amazon as we revolutionize the $800 billion trucking industry. We have big ambitions and are looking for people who want to help us take logistics to the NEXT level!

To support our explosive growth, our next Director, Account Management will ramp-up our pre-existing team of account managers, plus redesign account management service levels at NEXT. If you enjoy building high-performing teams and have a track record of success partnering with Product, Engineering, Marketing, Ops, and People to create world class account management teams, we would love to hear from you!

What You'll Do

    • Build account management teams which directly impact revenue
    • Redesign the account management process from the ground up
    • Create and drive strategies to strengthen the health of our accounts
    • Own high-visibility projects directly in-line with our roadmap
    • Hire great Account Managers & achieve impactful KPIs
    • Be the voice of ‘calm’ in a hectic fast-paced environment  
    • Hire successful account managers

Requirements

    • Entrepreneurial spirit, meaningful experience building & managing a team, and experience at startups and mid-to-large enterprise companies  
    • Meaningful experience leading an account management or sales team within a product-driven, venture backed startup
    • Success building a team of high performing Account Managers; which includes: hiring/selection, establishing compensation plans, motivating a team, and retaining top talent     
    • Strong business and sales acumen and a track record of hitting KPI’s Have proven experience working in Salesforce or other CRM systems
    • A high orientation to detail; be solutions focused and data-driven

What We Offer

    • Competitive base salary, bonus + equity
    • Full medical, dental and vision benefits 401k w/ company match
    • Vacation and Holidays
    • Dog friendly office
    • Explosive career growth