Carrier Success Manager

Los Angeles, CA
Operations – Brokerage
Full-time
NEXT is a venture-backed company boldly taking on the challenge of digitizing the $800B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating a platform where shippers can instantly find truckers with capacity and have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process.
 
NEXT was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised a total of $125M from investors like Sequoia and Brookfield. We have assembled a team with experience from companies such as Airbnb, Uber, Amazon, Snap, Kareo, GoFundMe, CH Robinson and JB Hunt. Come join us as we innovate the transportation industry.
 
As a Carrier Success Manager, you will hire, grow and lead a team of Carrier Success Associates to increase the number of partner carriers to use the NEXT app and promote the platform. We are looking for someone that adapts quickly in a very fast-paced, ever changing environment. We are a growing company so there will be a lot of potential for cross training and exposure to all aspects off the transportation industry. You will be at the forefront of the technology that’s revolutionizing the transportation industry.

What You’ll Do

    • Increase partner carriers 
    • Promote NEXT tracking app with our carriers
    • Hire, mentor and the lead the carrier success associate team to service, quote and bid potential business
    • Successfully maintain team KPIs
    • Ensure all loads are covered with qualified carriers using the NEXT app

What You’ll Need:

    • 5+ years of transportation experience 
    • Brokerage experience with a carrier facing background
    • Knowledge of DOT, regulations and market trends
    • Solid history of booking carriers with a portfolio of active carriers w/ capacity
    • Experience in pricing large contractual bids as well as one-off transactional spot rates
    • Knowledgeable with L.A./LBC Ports and Terminals and OTR 
    • Ability to work in a fast-paced environment and solve customers and drivers issues in a polite and professional manner
    • Familiar with Google Drive & Google Sheets
    • Excellent verbal and written communication skills
    • Self-motivated with a strong work ethic
    • Strong prioritization and multi-tasking skills

What We Offer:

    • Competitive base salary
    • Full medical, dental and vision benefits 
    • 401k w/ company match
    • Vacation and Holidays
    • Casual work environment
    • Dog friendly office
    • Explosive career growth
NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing candidateaccommodations@nexttrucking.com.

To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.