Operations Manager, Drayage

Gardena, CA
Operations – Drayage
NEXT is a venture-backed company boldly taking on the challenge of digitizing the $800B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating a platform where shippers can instantly find truckers with capacity and have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process.
NEXT was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised a total of $125M from investors like Sequoia and Brookfield. We have assembled a team with experience from companies such as Airbnb, Uber, Amazon, Snap, Kareo, GoFundMe, CH Robinson and JB Hunt. Come join us as we innovate the transportation industry.

As an Operations Manager, Drayage, you will be responsible for the coordination of containers moving out of the LA and Long Beach ports using our owner operators and company drivers. You are strategic and can further enhance our business model to accomplish the growth we are experiencing. You will work closely with harbor management and participate in port meetings when needed and identify areas of opportunity to ensure we’re a world-class logistics provider

What You’ll Do:

    • Provide day to day direction for drayage operations (Dispatch/Schedule/Trace)
    • Develop and implement SOPs for our core customers
    • Create, implement and train the team on ops procedures
    • Properly onboard customers
    • Handle internal and external escalations with extreme care
    • Build business relationships with sales team and external customers
    • Develop and maintain drayage customer rates and profiles
    • Become a guru in the drayage operations transportation management system
    • Manage and fully understand the scope of assigned depts, Billing and Drayage Ops
    • Analyze KPIs to ensure services are properly performed

What You’ll Need:

    • 5+ years in the transportation industry w/ some of that being drayage
    • Extensive transportation and logistics related knowledge of port, rail, and trucking
    • Knowledgeable with L.A. and LBC Ports and Terminals
    • Successfully led and managed a team of direct reports
    • Strong prioritization and organizational skills and can effectively multi-tasking without dropping the ball
    • Ability to adapt quickly and has effective problem-solving skills
    • Experience with drayage TMS highly desirable
    • Familiar with Google Suite and MS Office
    • Excel Advanced - ability to prepare data, charts and pivot tables
    • Excellent verbal and written communication skills
    • Self-motivated with a strong work ethic

What We Offer:

    • Competitive base salary
    • Full medical, dental and vision benefits 
    • 401k w/ company match
    • Vacation and Holidays
    • Casual work environment
    • Dog friendly office
    • Explosive career growth
NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing candidateaccommodations@nexttrucking.com.

To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.