Customer Success Process Manager

Vilnius
Business Development – Customer Success
Full-time
NFQ Technologies is a software, sharing economy and omnichannel commerce. development company with 15+ years of know-how in large-scale web and mobile solutions for travel, logistics,
We are looking Customer Success process professional to join NFQ and be a member of the team which is responsible for outstanding client experience and helping them succeed

In this role, you will

    • Be customers’ success process owner
    • Responsible for smooth customers’ success workflow and support for other team members
    • Provide data and information from ERP, CRM and other sources for making data driven decisions.

What you will bring

    • Strong experience in business analysis or process management (IT or telecommunications  business area)
    • Analytical thinker and data-driven decision believer
    • Advanced experience using CRM and/or ERP systems
    • Customer success (or Key account) management process understanding
    • Self-driven and proactive nature
    • Excellent communication skills, ability to work with different people
    • Fluency in English

What we offer

    • High performing, ambitious, collaborative and fun working culture
    • Outstanding development possibilities to increase your potential
    • Opportunity to work with systems which are critical for business
    • Working with cutting-edge technologies
    • Office perks and company events (yes, we know how to do parties)
If you have any questions please contact me aidas.mackevicius@nfq.lt or by phone +370 685 21516