Junior Support Engineer
Krakow
HomeToGo – HTG Operations /
Full-time /
On-site
NFQ is a core technology partner for HomeToGo – a dedicated team of software engineers and data science professionals driving innovation to power a marketplace with the world’s largest selection of vacation rentals. We are expanding HomeToGo’s technology team in Lithuania and are looking for the brightest talents to join this growing company.
HomeToGo is the marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.
Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Tripping.com and Wimdu.
As a Junior Support Engineer in the Small Partner Solutions - Hosting Platform team at HomeToGo, you will be more than a support specialist; you will be a crucial member of our development team. This role sets itself apart by bridging technical support with hands-on development involvement, offering a dynamic challenge distinct from traditional support roles. Your direct involvement will significantly enhance operational efficiency and improve the host experience. Our mission is to empower homeowners to connect with our broad distribution network easily. If you're a motivated individual, passionate about technology and continuous learning, we want you. Start this exciting journey with us and help redefine the hosting experience.
We work with a diverse and modern tech stack: PHP, Symfony, MariaDB, Redis, Aerospike, RabbitMQ, Kubernetes, and many more.
In this role, you will
- Handle new and existing incident and bug reports from call center operations, offering second-level support
- Take responsibility for the support process, including contributing to the source code with relevant improvements and deploying your changes to production
- Solve technical challenges autonomously when possible
- Collaborate with your engineering team on technical solutions and metrics to enhance platform performance
- Offer timely responses to internal stakeholder inquiries and issues
- Provide and maintain a knowledge base of common issues to streamline support
What you will bring
- Moderate SQL and PHP (Symfony framework) programming skills
- Excellent problem-solving abilities for timely client issue resolution
- Strong communication skills, capable of simplifying technical terms for non-experts
- Detail-oriented, with analytical and troubleshooting skills
- Independence and teamwork skills in dynamic settings
- Proficiency in English
- Knowledge of data analysis and reporting tools
What we offer
- Career of growth opportunities and promotions, 360 feedback, performance evaluation system, and mentoring from an international and distinguished team
- Culture of empowerment, trust, recognition, autonomy and quarterly transparency about company goals. A focus on work-life balance, combined with consistent collaboration and support from a team of 30+ nationalities
- Compensation of attractive salary, health insurance, additional holidays, flexible working hours, language courses, employee-led workshops, office perks, frequent team building and company events, business trips to Berlin
