Customer Success Manager

Kaunas/Vilnius
Business Development – Customer Success
Full-time
NFQ Technologies is a software, sharing economy and omnichannel commerce. development company with 15+ years of know-how in large-scale web and mobile solutions for travel, logistics,
We are looking Customer Success professional to join NFQ and be a member of the team which is responsible for outstanding client experience and helping them succeed

In this role, you will

    • Be a trusted advisor for the customer and person who is responsible for customer's success
    • Identify opportunities for account expansions and value maximization
    • Handle customer requests and issues through from the first contact to resolution
    • Maintain a high level of customer satisfaction and build long-term relationships

What you will bring

    • 3 and more years of experience in a client-facing or  sales role (preferably in an IT or telecommunication business areas)
    • Relationship building skills and the ability to empathize with customers and their needs
    • Self-driven and proactive nature, ability to handle stressful, rapidly changing situations
    • Excellent communication skills
    • Fluency in English

What we offer

    • High performing, ambitious, collaborative and fun working culture
    • Outstanding development possibilities to increase your potential
    • Opportunity to work with systems which are critical for business
    • Working with cutting-edge technologies
    • Office perks and company events (yes, we know how to do parties)
If you have any questions please contact me aidas.mackevicius@nfq.lt or by phone +370 685 21516