71722207 - Team Lead, Reference Data
Mumbai, India
Operations – Operations /
Full Time /
Hybrid
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Purpose:
- Coordinates work for analysts and senior analysts to ensure delivery timeliness and quality
- Ensures analysts and senior analysts follow standard operating procedures, escalation policies, and business rules
- Coordinates with the Operations Manager to ensure the health and performance of defined processes supporting the delivery of digital measurement data
- Assesses and provides feedback of assigned processes
- Rewards and celebrates achievement and addresses poor performance
- Drives alignment to ensure teams in multiple locations work together cohesively and sustainably
- Assesses and provides feedback on the impact of product and technology changes for processes within purview
- Responsible for the training of new hires as well as retraining when necessary
- Acts as an escalation point for analysts, internal client teams, and clients
Job Responsibilities:
- Works with Operations Manager to manage the regular performance of all assigned processes for high quality and on-time delivery of data
- Ensures established SLAs are met for all relevant aspects of assigned processes and escalates if SLAs appears at risk
- Provides feedback to Operations Manager on process measures to ensure optimal performance
- Identifies continuous improvement and process convergence opportunities
- Supports a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified
- Participates in developing operational requirements for process changes
- Supports successful implementation of process changes through change management
- Manages the year-end/check-in process for direct reports
- Provides support for major issues and process changes
- Supports on-call rotations or off-shift availability as required by the business
Role Requirements:
- 3+ years of Nielsen or comparable operational experience
- College degree or 3+ years of comparable work experience
- Proven record of delivering quality results on time
- Has the ability to communicate clearly, concisely and effectively Uses discretion and exercises good judgment in making decisions
- Ability to identify problems, determine root cause(s) & make recommendations to resolve with some supervision
- Maintains composure and responds appropriately in stressful or crisis situations
- Demonstrates ability to effectively resolve conflicts
- Capable of evaluating process performance within an organization and of making recommendations for improvements
- Ability to recognize process gaps and redundancy
- Perceived as a leader by others, persuades and negotiates effectively
- Proficient with Google tools (Sheets, Slides, and Docs)
- Proficient knowledge of ad serving, basic html, and basic javascript
- Strong understanding of current Nielsen business, products, and processes, including business uses and requirements
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
