VP, End User Computing & Client Experience
Bangalore, India
Technology – Other /
Full Time /
Hybrid
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 12,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
As a key leader within the Enterprise IT organization, reporting directly to the Chief Information Officer (CIO), the VP of End User Computing and Client Experience (EUC/CX) will be responsible for establishing a world-class, cutting edge end user technology experience for all Nielsen employees by leveraging the latest technologies and industry-best practices. This leader will also drive employee enablement and efficiency throughout the complete lifecycle from onboarding to internal corporate tooling and support while building a high-performing global team by attracting / retaining top talent and fostering a culture of continuous improvement that obsesses over the employee experience.
Key Responsibilities Include:
- Lead and inspire a team of IT managers and professionals across multiple disciplines including Service Desk, Desktop Support, Corporate Tools, Desktop Engineering and Audio / Visual Technology, Active Directory, Telecom cultivating top talent and fostering a culture of continuous improvement where obsessing about the employee experience is at the heart of everything we do.
- Stakeholder Management: Cultivate strong relationships with key stakeholders, including business leaders, technology teams, security and end-users, understanding their needs and priorities, ensuring that end-user computing solutions and the client experience are world-class
- Drive enhanced efficiency via process automation, Ai, organizational transformation and the latest industry technology solutions.
- Implement industry-best practices and automation opportunities across the Enterprise to drive improved experience and efficiency across all areas.
- Ownership of all EUC and corporate tools including strategy, innovation, operations and support.
- Implement End-User Computing Governance Framework: including policies, standards, and procedures and own the associated governance company-wide.
- Training and Education: Develop and deliver training and educational programs focused on end-user computing tools, best practices, and security awareness. Enhance end-user proficiency and promote a culture of responsible technology usage.
- Serve as a senior member of the Enterprise IT Leadership team, driving transformational change across organizational lines
Required Skills
- Minimum of 15 years of global IT experience, with at least 7 years in a senior leadership role, preferably in the Tech, Media, or Telecom sector
- Extensive experience providing inspirational leadership for teams in large, mission-critical enterprise environments.
- Proficient executive thought leadership skills and EUC / Cx subject matter expertiseIn-depth knowledge of the latest industry best practice EUC / Cx technologies, solutions and practices.
- Excellent executive communication and stakeholder management skills across all levels of the organization, from C-Suite to hands-on engineering personas.
- Strong, demonstrable experience in driving improved efficiency and high customer satisfaction via automation and self-service.
- Experience executing successful large-scale transformations.
- Strong financial management, analytical and critical thinking skills Strong experience in a multi-sourced model (insource and outsourced) including RFP and vendor mgmt experience Working knowledge of IT frameworks such as ITIL, including key processes – knowledge, incident, change, service request and major-incident management.
