Bilingual Customer Care Agent
Jalisco, Mexico
Customer Service – Call Center /
Full Time /
Hybrid
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.
This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office.
What you can expect: Benefits exceeding those mandated by law, which include:
- 9% in grocery vouchers
- Financial support for internet connectivity expenses for teleworking
- 13% savings fund
- Major Medical Expenses coverage (spouse and children under 25 years)
- Life insurance
- 50% vacation bonus
- 30-day Christmas bonus (Aguinaldo)
- Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home.
What You’ll Need:
- High school diploma or equivalent work experience.
- Fluency in both English and Spanish (written and verbal) is essential.
- Strong negotiation and customer service skills
- Must have strong computer skills and working knowledge of IOS, MS Windows and Google applications
- Experience with CATI systems and dialers (preferred)
Job Responsibilities & Home Office Requirements:
- Conduct phone surveys and collect data
- Provide exceptional customer service
- Maintain confidentiality of information
- Meet performance and quality standards
- Troubleshoot basic technical issues
- Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
- Work flexible hours, including evenings and weekends
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
